Quest Payment Systems QP1 User Manual - User Manual

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QP1 Thermal Printer

User Guide

152-0005-01

INTRODUCTION

What’s in the box?

•

QP1 Printer with Paper Roll

•

Customer Support information card

Features

Thermal Print head

Paper feed button

‘Paper out’ indicator light

‘Error’ indicator light

Automatic Paper cutter

Tear bar, for manual paper cutting

Lid release button

Paper roll bucket

Paper Feed roller

10.

Lid

11.

‘Cable Interface Box’ release button

12.

COM cable

IMPORTANT INFORMATION

The power supply and all other cables are included with the QT720 Payment terminal,

NOT the QP1 printer. If you find something is missing from your QT720 Payment Terminal

and QP1 printer, contact the Quest support team (see ‘Support’ section in this guide).

Printer controls

‘Feed’ Button

Press the ‘Feed’ button once to advance

paper one line. Hold down the FEED button to

print a ‘Self-Test’ page. See ‘Self-test’ section

for more information.

‘Error’ Light

If the ‘Error’ light illuminates red, it indicates

an error which is preventing normal

operation. The paper may be jammed or the

lid is not closed properly. See the

'Troubleshooting' section in this guide for

more information on errors.

‘Paper out’ Light

This light indicates the end of a paper roll.

Install a new paper roll, and the printer will

continue printing. If the roll runs out whilst

printing a receipt, install a new roll and QT720

will re-print that same receipt.

INITIAL SETUP

Connecting QP1 Printer to QT720 Payment Terminal

Connecting the COM cable

Note: Before connecting the main cable to QP1, ensure no power is connected.

Place the QP1 upside down on a soft, clean surface. Orientate the 'Interface box'

of the Main cable as shown and lower it into the recess on the underside of the

printer.

Slide the ‘Interface box’ toward the back of the printer until it clicks into position.

Connect the small black cable exiting the printer to the COM port on the

'Interface box'.

IMPORTANT INFORMATION

The QT720 Standalone terminal is provided to you with a pre-fitted ‘Main cable’.

Other cables included with QT720:

•

10m Phone line cable

•

5m LAN Cable

•

Power supply

Connecting the Dialup line

If your site requires you to use ‘Dialup’ as a backup

communication method, plug your landline

telephone cable into the ‘Phone’ port on the

‘Interface box’.

Connecting the Network (LAN) cable

Connect your LAN (Local Area Network) cable into

the LAN port on the ‘Interface box’.

Connecting the Power Supply (DC)

Warning: Only use the power supply provided with

your QT720 Payment Terminal. Using any other

power supply may cause damage, fire or electrical

shock and void your warranty.

Connect the DC Jack of the Power supply

provided with your QT720 into the DC

socket on the ‘Interface Box’ fitted to the

QP1 printer.

Plug the DC Power supply into an

electrical outlet. Ensure all other

communication cables are fitted before

switching on the power at the electrical

outlet.

When power is supplied, the QP1 Printer

lights will momentarily flash and the

QT720 Payment Terminal will begin to

boot up.

Your QT720 Standalone Payment Terminal

is now setup.

USING THE PRINTER

Inserting a Paper Roll

Note: Be sure to use paper rolls that meet the specifications listed within this guide. Do

not use paper rolls that have the paper glued to the core as the printer cannot detect the

paper end correctly.

Ensure the printer is not receiving data; otherwise, data may be lost.

Open the paper roll lid by pressing the lid release button. If the button will not

open the lid, see the

Troubleshooting

section in this guide.

Remove and discard any partial paper roll or empty core.

Insert the paper roll as shown. When the paper roll is in place, ensure the paper

feeds from the bottom of the roll.

Before closing the lid, pull out a small amount of paper, then close the lid by

pressing on both sides of the lid (simultaneously) or press on the middle area of the

lid (near the paper exit). The lid is closed once you hear a “

Click”.

Tear off any excess paper. QP1 is now ready to print.

– Press evenly on the Lid to close

– Press on the middle area to

DO NOT

– Press on one side only

Receipt cutting

For your convenience, the QP1 Printer has an auto cutter that will cut the receipt

automatically after printing. A small portion of the paper is left uncut, gently pull the

receipt and the paper will break away.
If the auto cutter fails, a secondary tear bar is included as a backup. Simply pull the

receipt toward you to tear off.

MAINTENANCE

Disconnecting QP1 from the QT720 Payment Terminal

In order to swap the QP1 Printer or QT720 Payment Terminal, you will need to disconnect

the Main cable from the QP1 Printer.

Note: The Main cable must remain connected to QT720 at all times. If returning QT720 for

service, leave the Main cable attached to the QT720.

Disconnect the power at the electrical outlet.

Disconnect the ‘Power’ cable from the back of QP1, then the ‘Phone’ and ‘LAN’

cables. Turn over the QP1 printer and disconnect the ‘COM’ cable by pressing the

plastic tab on the plug and withdrawing the connector from the ‘Interface box’.

Push the large button on the underside of QP1 and slide the 'Interface box'

towards the front of the printer.

Lift the ‘Interface box’ out.

Enclosure cleaning

Note: All cleaning should be done when the power supply is off.

Do not spray water or any liquid directly onto QP1. Any liquid that goes into the product

may cause a failure, fire, or electric shock. Turn off QP1, then gently wipe the outside

surfaces with a micro-fiber cloth dampened with a small amount of water. Do not use

flammable liquids (benzene, thinners, etc.) or a cleaning agent.

Print head cleaning

Cleaning should be done when any one of the following conditions occurs:

•

Reduced printing quality

•

Unusual noise whilst feeding paper

Do not touch the surface of the printer head with bare hands. Do not use hard tools on

the printer head, rubber platen, and heating element, as this may cause damage.

Do not use organic solvents to clean the printer head, such as gasoline, acetone, etc.

Cleaning steps:

•

Turn off the power supply

•

Cleaning should be done after the printer head has completely cooled.

•

Wipe the heating element of the print head lightly with cotton swabs with

ethyl-alcohol applied.

•

Ensure all cleaning solution has completely dried before printing.

Paper Feed Roller cleaning

Cleaning should be done when any one the following conditions occurs:

•

Paper has stopped feeding

•

Paper feeding is unusually noisy

Cleaning steps:

•

Turn off the power supply

•

Wipe the Feed roller clean with a lint free cloth with ethyl-alcohol applied

•

Ensure all cleaning solution has completely dried before printing.

Self-Test

The ‘Self-Test’ lets you know if your printer is operating properly. This test is independent

of the QT720 Payment Terminal, and independent of all software.

Running the Test:

Make sure a suitable paper roll is installed and printer lid is closed properly.

Hold down the FEED button until the self-test begins. The ‘Self-Test’ will print a

test pattern. The printed pattern should have good contrast and be consistent in

appearance. If the test print is poor, see the

Troubleshooting

section in this

guide.

The printer is ready to receive data as soon as it completes the ‘Self-Test’.

Storage

Do not store the printer in damp places or areas with large temperature variations.

Condensation on the printer may cause damage to the thermal head or unit failure.

Do not store the printer in dusty places.

When storing the printer for longer than six months, the printer lid must be kept open

such that the Paper Feed roller is not in contact with the Thermal Print head. If the Paper

Feed roller and Print head have continued direct contact for prolonged periods the Feed

roller can become deformed and may affect normal operation.

TROUBLESHOOTING

Troubleshooting

If the printer seems to have a problem, first refer to the troubleshooting table below. If

none of these troubleshooting tips apply, please contact your Help desk or contact the

help desk at Quest Payment Systems.

Issue

Solution and explanations

The lights on the control panel

do not come on during initial

setup.

Make sure the DC power supply cable is correctly plugged into

the printer and is plugged into a working power outlet. Make

sure power is supplied to the power outlet.

The ERROR light is on (not

blinking) and nothing printed.

If the PAPER OUT light is off, make sure the printer lid is

properly closed. Re-open the lid and close again by pressing the

printer lid until the lid audibly clicks into place.

If the PAPER OUT light is on, the paper roll is not installed or is

at or near the end. Install a new paper roll. See Chapter 1 for

instructions.

The ERROR light is blinking and

the printer does not print.

First, check for a paper jam.

If there is no paper jam and the printer has been printing for

quite a while, the print head may be overheated. If the print

head is overheated, the printer will resume printing when the

head has cooled (usually within two or three minutes).

If there is no paper jam and the print head is not overheated,

turn off the printer and turn it back on after about 10 seconds.

If the ERROR light is still flashing, contact your nominated

Support desk.

The ERROR light is off, but

nothing has printed.

Try to run the 'Self test' to check that the printer works

properly. Press and hold the Feed button until the ‘Self test’

prints. If the self-test does not work, contact your nominated

Help desk.

If the ‘Self-test’ works properly, check the following:

Check all cable connections into the 'Interface cable

box'.

If the printer still does not print, contact your

nominated help desk.

Printing is poor

Ensure good quality thermal paper is used.

Paper dust on the heating element of the thermal print head

can lower the print quality. Try cleaning the print head as

described below:

Cleaning the print head. Caution

After printing, the print head can be very hot. Be careful not to

touch it. Also let it cool before you clean it. Damage can occur

to the print head if touched with your fingers or any hard

object.

Press the Lid release button to open the printer lid.

Clean the thermal element of the print head with a

cotton swab moistened with an alcohol solvent

(ethanol, methanol, or IPA).

The Printer lid won’t open. The

button doesn’t work as normal.

If the Lid release button won’t depress fully and release the lid,

check that the printer lid is completely shut. Press firmly in the

center of the lid near the tear bar, then try pressing the release

button again. Repeat this action repeatedly until the button

opens the lid as normal. Once open, remove any paper roll,

inspect the button mechanism and ensure it is operating

smoothly. Ensure there is no debris in this mechanism. A strong

blow of air is often enough to clear unwanted debris.

If the above still does not open the lid, try grasping the lid on

the sides and gently assisting it to open whilst depressing the

button. If you still have trouble, please call your nominated

Help desk.

Paper is not feeding as normal

Open the Lid of the printer and first inspect the paper. Ensure

there are no joins/ abnormalities in the paper roll.

Ensure the Rubber roller can turn freely. Use your finger on the

gear to turn the roller.

Inspect the rubber surface of the roller for dust and foreign

particles. If dirty, refer to the ‘Maintenance’ section in this

guide.

GENERAL CHARACTERISTICS

MODEL

QP1

Printing

Printing method

Thermal dot printing

Number of dots

384 dots/line

Resolution

8 dots/mm

Paper entry width(mm)

58mm

Printing width(mm)

48mm

Paper roll diameter (mm)

50mm Max

Paper thickness (

60-80

Paper loading

Easy loading

Recommended paper

Only use the recommended or other equivalent quality

thermal paper. Poor quality thermal paper may reduce the

life time of print head.

Maximum paper roll dimension : 57mm Wide x

50mm Diameter (note: <50mm diameter rolls

work also)

PD150K OJI paper

F230 AA Mitsubishi paper

DJ03Aclas paper

Detection

Paper end sensor

By photo interrupter

Head temp sensor

By thermistor

Operating voltage

12V

Peak current

For head

2.38A at 13.2V(45) dots

For motor

1.47A Max

Graphics

Variable width and offset, Double width and

height

Barcodes

Variable width and offset, Double width and

height, 11 barcodes: normal and rotated 90°

Barcodes type

UPC-A, UPC-E, EAN8, EAN13, CODE39, I25,

CODABAR, CODE128,CODE11, MSI

Interface

RS232

Life

Abrasion resistance

100KM

Pulse activation

100 million

Operating environment

Operating temperature

0~50 deg, Celsius

Operating humidity

10~90% RH (No condensation)

Storage temperature

-20~60 deg. Celsius

Storage humidity

5~95%RH

(No condensation)

Physical characteristics

Dimensions (W x H x D)

103 x 90 x 134mm

Weight (without Paper roll)

325g

Design and specifications are subject to change without prior notice.

SUPPORT

If you cannot resolve an equipment issue and require further assistance, please contact

the Quest Support team. The standard hours for email and phone support are 9.00am to

5:00pm (AEST) Monday to Friday, excluding National and Victorian public holidays.

Email:

support@questps.com.au

Phone:

(+61) 3 8807 4444

Website:

www.questpaymentsystems.com

WARRANTY

Hardware Warranty

Quest Payment Systems Pty Ltd (Quest) hardware products are warranted against defects caused by

faulty workmanship and materials for twelve (12) months from the date of supply for new products, and

ninety (90) days from the date of repair for refurbished or repaired products.

This warranty does not apply to defects caused by the hardware products not being used in accordance

with instructions, accidental damage, damage caused by external forces, liquids damage, misuse,

security tamper activation, fair wear and tear, or repair or attempted repair by unauthorised persons. All

warranties not referred to in this document are excluded.

Subject to Quest’s rights under the Australian Consumer Law (which Quest fully reserves), our goods

come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to

a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss

or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of

acceptable quality and the failure does not amount to a major failure.

You agree that our hardware products will be of acceptable quality if they remain functional in

accordance with their specifications and accompanying documentation for twelve (12) months from the

date of supply for new products, and ninety (90) days from the date of repair for refurbished or repaired

products.

The liability of Quest for the breach of the consumer guarantees in the Australian Consumer Law and all

other liability in relation to our hardware products is limited to, at the option of Quest, the repair or

replacement of the hardware product, the supply of an equivalent hardware product or the payment of

the costs of replacing or repairing the hardware product.

If you wish to make a claim under the warranty against defects set out above or the consumer

guarantees in the Australian Consumer Law, you must return the relevant hardware product to Quest

within twelve (12) months from the date of supply for new products, and ninety (90) days from the date

of repair for refurbished or repaired products. Freight and insurance charges to and from Quest are your

responsibility.