Full Text Searchable PDF User Manual
OBU User Manual
Date: December 2018 - status: Final - Created by: Marcom
Approved by: ETS
In case of additional questions contact
Satellic Customer Support
on
00800/72 83 55 42
(From Belgium and neighboring countries)
or
+32 2 416 0 416
(From any location)
Calls from mobile networks may be surcharged according to the terms and
conditions of your mobile service operator.
Satellic NV • Airport Plaza • Leonardo Da Vincilaan 19 A Bus 4• B-1831 Diegem • support@satellic.be • www.satellic.be
Customer Support: T 00800-72 83 55 42 or
• F +32 2 416 02 99
2
Table of Contents
Satellic NV • Airport Plaza • Leonardo Da Vincilaan 19 A Bus 4• B-1831 Diegem • support@satellic.be • www.satellic.be
Customer Support: T 00800-72 83 55 42 or
• F +32 2 416 02 99
3
List of Figures
Abbreviated Terms
The following abbreviated terms apply in this document:
GNSS
Global Navigation Satellite System
OBU
On Board Unit
LED
Light Emitting Diode
Satellic NV • Airport Plaza • Leonardo Da Vincilaan 19 A Bus 4• B-1831 Diegem • support@satellic.be • www.satellic.be
Customer Support: T 00800-72 83 55 42 or
• F +32 2 416 02 99
4
1.
Introduction
Please familiarize yourself with the functionalities of your On Board Unit and read the document
carefully before starting your first journey. The On Board Unit may not be operated while driving.
All heavy goods vehicles with a Gross Vehicle Weight (GVW) of more than 3.5 tonnes, as well as all semi-
trailer tractors of the N1 category with a body code BC (regardless of their weight), must have a working
On Board Unit (OBU) in Belgium. This regulation applies on motorways and on a number of regional and
municipal roads.
To detect whether a toll road is used, an On Board Unit (OBU) is installed in the vehicle. The OBU is
mandatory in order to comply with the toll regulations of the Belgian regional authorities.
The main tasks of the OBU are:
✓
Detecting whether or not the vehicle is driving on a toll road.
✓
Helping the driver check relevant vehicle characteristics.
✓
Calculating the price for the usage of toll roads based upon all relevant charge information.
✓
Sending relevant charge information to a central system.
✓
Informing the driver about the OBU’s current state.
A green LED will be displayed, to indicate that the OBU is ready to charge toll. A red LED will be
displayed to indicate that the OBU is not ready to charge toll. The driver complies with the toll
regulations only when the OBU shows a green LED.
Satellic NV • Airport Plaza • Leonardo Da Vincilaan 19 A Bus 4• B-1831 Diegem • support@satellic.be • www.satellic.be
Customer Support: T 00800-72 83 55 42 or
• F +32 2 416 02 99
5
2.
Controls
The OBU has six buttons: “
button ok
” (4), “
button up, down, left, right
” (3) and “
button back”
(5). The
red LED (1) and the green LED (2) are optical indicators for the status of the OBU. The “
display
” (6) is the
main optical indicator for the OBUs status.
Figure 1: General Handling of OBU
(1) Red LED:
The red LED indicates the status of the OBU. The red LED lights up during the booting process or
when problems occur. The OBU does not function in the automatic toll collection when the red LED
is switched on.
(2) Green LED:
The green LED indicates the status of the OBU. The green LED lights up if the booting process is
performed and the OBU works properly. All requirements for automatic toll collection have been
met.
(3) Buttons “up, down, left, right”
These are navigation buttons for moving forward and backward in the menu. In order to enter the
menu screen, the user has to hold the navigation button.
(4) Button “ok”
The
“ok”
button is used to confirm menu selections. As from OBU software version 5.17, it is not
necessary anymore to push on the “ok” button to start your OBU: if your OBU is connected to the
cigarette lighter socket, it will automatically switch on when you start driving! This applies to all the
OBUs connected to the truck with the standard power cable. Note that fixed installed OBUs were
already switching on automatically since they are directly connected to the ignition of the truck.
Satellic NV • Airport Plaza • Leonardo Da Vincilaan 19 A Bus 4• B-1831 Diegem • support@satellic.be • www.satellic.be
Customer Support: T 00800-72 83 55 42 or
• F +32 2 416 02 99
6
(5) Button “back”
The
“
back
”
button is used for returning to the default screen.
(6) Display
The display informs the road user about the journey on Belgian roads.
Satellic NV • Airport Plaza • Leonardo Da Vincilaan 19 A Bus 4• B-1831 Diegem • support@satellic.be • www.satellic.be
Customer Support: T 00800-72 83 55 42 or
• F +32 2 416 02 99
7
3. Operation
3.1 Initial operation with the OBU
When setting up the OBU for the first time it boots automatically. The red LED will light up. The full
booting process can take up to ten minutes. Meanwhile, the OBU itself will have a red light next to the
LCD display, showing the Satellic logo followed by the text “Starting…”. As soon as the LED turns green
and the screen shows your personalized information, such as your licence plate number, it is ready to
collect toll. This personalized information includes the amount you will be charged for every kilometre
you travel on the road you are on (€/km), the total amount you will be charged for the total distance
and the total kilometres travelled on toll roads. When driving on a tollfree road, this will be shown on
the display of the OBU.
Check our FAQ in chapter 5 for any questions you may have. Other issues will be dealt with by the
Satellic Customer Support Department.
3.1.1 OBU Display
The following messages are shown during the OBU start-up process:
(1)
Satellic logo
(2)
Starting…
(3)
After successful start-up: default screen
3.1.2 OBU LED
A red LED is shown during the booting process. The green LED will switch on if the OBU is ready for toll
collection within approximately 10 minutes.
3.1.3 OBU SOUNDS
No sound during the start-up process.
Satellic NV • Airport Plaza • Leonardo Da Vincilaan 19 A Bus 4• B-1831 Diegem • support@satellic.be • www.satellic.be
Customer Support: T 00800-72 83 55 42 or
• F +32 2 416 02 99
8
3.2
While travelling with the OBU
While travelling, the OBU display content may vary, depending on where the vehicle is driving, if
problems occur or information is published by Satellic. The OBU records exactly the road you are driving
on. Contrary to GPS devices, the verification of the exact travelled route may take a while. That is why
the display is updated with a slight delay.
3.2.1 OBU Display
I.
Default Screen
A default screen is displayed per default while travelling with the OBU unless a special (overlaying)
screen with additional information appears. The default screen is not scrollable and not configurable by
the
user.
The
default
screen
has
three
different
operational
modes:
(1)
Inside Belgium
–
Toll > 0
(2)
Inside Belgium
–
Toll = 0
(3)
Outside Belgium
–
Toll-free
✓
Default screen
→
Toll > 0
The following screen is used on toll roads:
•
Toll/Unit or Toll/km: this is the basic price per kilometre (normal case in Belgium) or the basic
price per unit (e.g. for toll tunnels).
•
Toll since 00:00: this is the collected toll amount since 00:00 of the current day. The counter is
reset every night at 00:00. Current day: midnight CET = GMT +1
•
Km since 00:00: this is the collected distance in km since 00:00 of the current day. The counter is
reset every night at 0:00.
•
Licence plate number: the licence plate number of the vehicle to enable the driver to check if he
is using the correct OBU in the current vehicle.
Figure 2: Default Screen Toll > 0
Satellic NV • Airport Plaza • Leonardo Da Vincilaan 19 A Bus 4• B-1831 Diegem • support@satellic.be • www.satellic.be
Customer Support: T 00800-72 83 55 42 or
• F +32 2 416 02 99
9
✓
Default screen
→
Toll = 0
The Toll = 0 screen is a special case. All fields are filled out as described above, but the basic price
per km or unit is set to 0.00 €. This screen is used if a toll object with an amount 0 € is defined.
Figure 3: Default Screen Toll = 0
✓
Default screen
→
Toll-free
The tollfree screen is used for roads, which are not subject to toll. If the vehicle is driving in a
tollfree area, the fields “Toll since 00:00” and “Km since 00:00” show the last known value from
the toll network until daily break times.
Figure 4: Default Screen Toll-free
Satellic NV • Airport Plaza • Leonardo Da Vincilaan 19 A Bus 4• B-1831 Diegem • support@satellic.be • www.satellic.be
Customer Support: T 00800-72 83 55 42 or
• F +32 2 416 02 99
10
II.
Supporting Screens
✓
Supporting Screens
A supporting screen is shown as a response to events, status changes or external triggers. The
supporting screens have additional information for the road user and overlay the default screen.
The messages displayed are scrollable if necessary and may have to be confirmed by the road
user.
✓
Supporting Screen
–
“OBU Locked Screens”
This screen is shown if the OBU is locked for some reason:
The screen shows the following information:
•
Line 1: “OBU blocked”
•
Line 2: lock reason
Figure 5: Screen "OBU Locked"
Satellic NV • Airport Plaza • Leonardo Da Vincilaan 19 A Bus 4• B-1831 Diegem • support@satellic.be • www.satellic.be
Customer Support: T 00800-72 83 55 42 or
• F +32 2 416 02 99
11
✓
Supporting Screen
–
“Top
-
Up Screen”
This screen is shown if the prepaid balance of the OBU is updated.
The screen shows the following information:
•
Line 1: “Top
-
up received”
•
Line 2: Top-
up value, ####,## €
Figure 6: Screen "Top-up"
✓
Supporting Screen
–
“Satellic Communication Screen”
A Satellic Communication Screen is shown if Satellic informs or points something out to the road
user. The screen shows the following information:
•
Line 1: <screen title>, e.g. “Invalid LPN”
•
Line 2: <message text> “Invalid licence plate registr
ation. Please contact Satellic
Customer Support
”
Figure 7: Screen "Satellic Communication"
✓
Supporting Screen
–
“Wake
-
up on Movement Screen”
•
If your OBU is fixed installed
, the OBU switches on automatically when you start the
ignition of the truck, regardless of which software version it has.
Satellic NV • Airport Plaza • Leonardo Da Vincilaan 19 A Bus 4• B-1831 Diegem • support@satellic.be • www.satellic.be
Customer Support: T 00800-72 83 55 42 or
• F +32 2 416 02 99
12
•
If your OBU is connected to the cigarette lighter socket of your vehicle:
As of OBU Software version 5.17
,
the OBU wakes up automatically from sleep mode
without you having first to push a button if a movement of the vehicle is detected.
For OBU Software versions < 5.17,
the driver should turn on the OBU manually before
starting his journey: to turn on your OBU, press the
“
OK
”
button. Note that the OBU will
beep to remind you to press the
“
OK
”
button. The OBU screen will show the following
information:
•
Line 1: “Activate OBU“
•
Line 2:
“Press OK
button”
Figure 8: Screen "Wake-up Movement"
•
If your OBU is working on battery power (not connected to the cigarette lighter socket of
your vehicle via the power cable),
the driver should turn on the OBU manually before
starting his journey: to turn on your OBU, press the “OK” button.
No message will be
displayed.
✓
Supporting Screen
–
“
Error Screen
”
Errors are shown by the OBU as a response to internal errors. Error screens can only be overlaid
by menu screens to let the user check OBU data in the menu. All error screens show the
following information:
•
Line 1:
<error reason>, e.g. „Not ready“
•
Line 2: <message text>
Satellic NV • Airport Plaza • Leonardo Da Vincilaan 19 A Bus 4• B-1831 Diegem • support@satellic.be • www.satellic.be
Customer Support: T 00800-72 83 55 42 or
• F +32 2 416 02 99
13
Figure 9: Screen "Errors"
✓
Supporting Screen
–
“Warning Screens”
Warning screens are shown by the OBU as a response to certain types of behaviour of the OBU,
which can be corrected by the user. All warning screens show the following information:
•
Line 1: <warning reason>, e.g. „Balance low“
•
Line 2: <message text> e.g. Top up your pre-paid balance
Figure 10: Screen "Warnings"
Satellic NV • Airport Plaza • Leonardo Da Vincilaan 19 A Bus 4• B-1831 Diegem • support@satellic.be • www.satellic.be
Customer Support: T 00800-72 83 55 42 or
• F +32 2 416 02 99
14
III.
Menu Screen
The OBU provides a menu with user information. In order to enter the menu screen the user has to
hold the navigation button. The information in the menu screen is not selectable or changeable,
except for the language. The Menu Screen is always accessible even if overlaying screens are
displayed.
The OBU menu is structured as follows:
Main Menu
1. Language
1.1 English
1.2 French
1.3 German
1.4 Dutch
2. Vehicle characteristics
2.1 Licence Plate Number
2.2 Vehicle Weight
2.3 EURO Emission Class
3. OBU information
3.1 Hardware
3.1.1 Manufacturer
’s Plate
3.1.2 Type
3.1.3 Revision
3.2 Contact Support
3.3 OBU Identification
3.4 Software Version
4. Account Info
4.1 Payment Info
Satellic NV • Airport Plaza • Leonardo Da Vincilaan 19 A Bus 4• B-1831 Diegem • support@satellic.be • www.satellic.be
Customer Support: T 00800-72 83 55 42 or
• F +32 2 416 02 99
15
3.2.2 OBU LED
I.
Default Screens
The LED is always green when the OBU shows its default screen.
II.
Supporting screens
1) OBU Locked Screen
LED
→
Red
2) Top-Up Screen
LED
→
Green
3) Satellic Communication Screen
LED
→
Green/Red
4) Wake-Up on Movement Screen
LED
→
Red
5) Error Screen
LED
→
Red
6) Warning screen
LED
→
Green
III.
Menu screen
The menu screen has no influence on the LEDs so the LED colour could be green as well as red.
Satellic NV • Airport Plaza • Leonardo Da Vincilaan 19 A Bus 4• B-1831 Diegem • support@satellic.be • www.satellic.be
Customer Support: T 00800-72 83 55 42 or
• F +32 2 416 02 99
16
3.2.3 OBU SOUNDS
I.
Default Screens
No sound during the default screen.
II.
Supporting screens
1) OBU Locked Screen
Sound
→
Beep on screen appearance
2) Top-Up Screen
Sound
→
Beep on screen appearance
3) Satellic Communication Screen
Sound
→
Depends on notification
4) Wake-Up on Movement Screen
Sound
→
Beep on screen appearance
5) Error Screen
Sound
→
Depends on notification
6) Warning screen
Sound
→
Beep on screen appearance
III.
Menu screen
No sound during the menu screen.
Satellic NV • Airport Plaza • Leonardo Da Vincilaan 19 A Bus 4• B-1831 Diegem • support@satellic.be • www.satellic.be
Customer Support: T 00800-72 83 55 42 or
• F +32 2 416 02 99
17
4.
Basic Safety Instructions
In order to ensure a safely operation of the OBU the following basic instructions must be followed:
1) Operating the OBU while driving is not permitted.
2) Danger caused by battery (rechargeable):
→
In compliance with EU Directives 94/9/EC (ATEX 95) and 2014/34/EU,
using the device in potentially explosive atmospheres is not permitted.
→
For use in potentially explosive atmospheres, an adaptation kit for permanent
power connection to the vehicle is available.
For more information, read the FAQ hereunder:
Will there be an extra ATEX-OBU for vehicles transporting explosive goods / goods in
explosive environments, or is there a specific OBU which is ATEX-certified?
Satellic's default model is powered by the cigarette lighter socket. In case a permanent
power connection is required, cable kits will be available to set up a fixed connection to
the vehicle’s central power system. For more information please consult the
Installation Guide (permanently connected to the vehicle’s power supply)
→
Do not expose the rechargeable battery to temperatures above 85°C.
The battery may leak or ignite.
→
Do not open the battery compartment.
3) Danger caused by obstructed line of sight:
→
Mount the OBU onto the windscreen in such a way that
the driver‘s view on the road is not obstructed.
→
Do not cover any air vents.
4) Danger caused by the OBU falling off:
→
The windscreen area where the device is fixed must be clean,
dry and free from grease and oil.
→
The suction cups must be clean, attached correctly
and firmly stuck to the windscreen.
5) Danger caused by obstructed line of sight:
→
Observe a minimum distance of 25 cm between the OBU
and medical devices such as heart pacemakers.
If there are any doubts, please contact Satellic’s Customer Support on 00800
-72835542
(= 00800-SATELLIC) from within Belgium and its neighbouring countries. From the rest of Europe, dial
+3224160416.
Satellic NV • Airport Plaza • Leonardo Da Vincilaan 19 A Bus 4• B-1831 Diegem • support@satellic.be • www.satellic.be
Customer Support: T 00800-72 83 55 42 or
• F +32 2 416 02 99
18
5.
OBU
–
FAQ
Q:
The amount of kilometres shown differs from the amount I know I have driven.
A:
The OBU only shows the amount of kilometres you have driven on tolled roads. Therefore, if the
displayed kilometres differ from the amount you know you have driven, it is likely because part
of the way you have travelled was along tollfree roads.
Q:
The information displayed on the OBU screen seems to be updated at random times.
Furthermore, there is sometimes a long period between two updates.
A:
Note that the information appearing on the OBU is updated based on the distance travelled,
your speed and the type of road you are travelling on.
Q:
While driving the display suddenly showed the Satellic logo again.
A:
Over the air updates will sometimes be performed after which the OBU will need to be restarted
immediately and the Satellic logo will be shown again. The OBU should start up like normal
afterwards. However, should you notice this issue please send us an e-mail so we can make sure
this coincides with planned over the air updates.