Optimum iO TV REMOTE Reference Manual - User Manual

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R E F E R E N C E G U I D E

SA Version 6.2

Por español, vea al revérso

8847001COM0109 PCM

08-1000 SA Guide_ENGSPAN:08-1000 SA Guide_ENGSPAN 12/31/08 1:07 PM Page 1

For Professional Installations Only:

Thank you for allowing us to provide you with

Optimum

service. You’ll be receiving a phone call

in the next 24 hours requesting your participation
in a short follow-up satisfaction survey.

Technician Name and #:

______________________________________________

Your Local Customer Support #:

______________________________________________

Optimum Voice Phone # and Password:

______________________________________________

Phone # to Retrieve Messages:
(Access Number)

______________________________________________

Optimum Voice User Name and Password:

______________________________________________

For Professional Installations Only:

Thank you for choosing the

Optimum

Family of

Services. The Technician will review the following
features to get you started and help you to enjoy
the benefits of our services:

❑

Remote control, channel navigation and guide

❑

DVR features

❑

On Demand ordering and functionality

❑

Rebooting process for basic troubleshooting

❑

Your home page (optimum.net)

❑

Optimum Online net guide

❑

E-mail setup

❑

Optimum Essentials

❑

Optimum Online

Boost

❑

Your Optimum Voice phone number

❑

Registration for

My Optimum Voice,

set up and

manage features and listen to messages

❑

Optimum Voice Important Information

iO TV

Optimum Online

Optimum Voice

08-1000 SA Guide_ENGSPAN:08-1000 SA Guide_ENGSPAN 12/31/08 1:07 PM Page 2

To view the complete User Guides for iO TV, DVR for iO TV, Optimum Online and Optimum Voice, visit

optimum.com/userguides

This Reference Guide provides you with color-coded sections that make it easy for you to get the
most from iO TV, Optimum Online and Optimum Voice.

CONTENTS

Using Your iO TV Remote ..................................................................................................................4

Using Your DVR for iO TV Remote ....................................................................................................5

iO TV Features and Services ..............................................................................................................6

Getting the Most from iO TV ..............................................................................................................6

Optimum Autos and Optimum Homes ..............................................................................................8

Channel Guide Symbols and Parental Controls ..................................................................................9

Using Your DVR for iO TV ................................................................................................................11

Recording and Watching TV Programs on Your DVR ......................................................................12

Using Picture-In-Picture on Your DVR ..............................................................................................13

Setting up the HD Cable Box or HD-DVR for iO TV ........................................................................14

iO TV Troubleshooting ......................................................................................................................16

iO TV Channel Lineup Example ........................................................................................................17

Getting the Most from Optimum Online ............................................................................................18

Optimum Online Boost ....................................................................................................................19

Optimum Online Features ................................................................................................................20

Optimum Online Troubleshooting & Customer Support ....................................................................21

Getting the Most from Optimum Voice ............................................................................................22

Optimum Voice Calling Features ......................................................................................................23

Optimum Voice World Call ..............................................................................................................24

Optimum Voice Per Minute International Calling ..............................................................................24

Optimum Voice Troubleshooting & Customer Support ....................................................................25

Optimum Voice Important Information ..............................................................................................26

For all inquiries, go to optimum.com and click on “Customer Support”.

ACCOUNT CENTER

Manage Your Account Online with

My Account:

•

Connect to Online Bill Pay

•

View information about your account

•

View and rate your On Demand purchases

•

Get easy-to-follow instructions and access to user guides for the

Optimum

Family of Services

To go to the Account Center, visit

optimum.com/account

WELCOME TO

THE

OPTIMUM

FAMILY OF SERVICES

•

Up to 395 channels

•

HD is FREE with iO TV

•

Thousands of On Demand
movies and shows available
every month

VIP TREATMENT AND UNIQUE
OPPORTUNITIES AWAIT YOU

OPTIMUM REWARDS

Our Way of Saying

Thank You

to Our Loyal Customers

The best products, the best value and now an exclusive rewards program for
customers with iO TV, Optimum Online and Optimum Voice. Become an Optimum
Rewards member and receive your complimentary membership card entitling you to
these great benefits:

•

Four discounted movie tickets

at Clearview Cinemas

every day and

two FREE tickets

every Tuesday

•

Discounts

on shopping and popular attractions

•

Pre-sale ticket offers

for concerts and sporting events

Plus,

Optimum Rewards

members are eligible for opportunities to win

once-in-a-lifetime Unique Experiences like:

•

VIP trips

•

Meeting popular celebrities

•

Tickets to Broadway shows

•

Luxury suites at sporting events

Optimum Rewards

members also receive a monthly savings off their bill. Customers

currently on a promotional pricing plan will become eligible for the discount at the
end of their promotional period.

We make sure you feel appreciated with new rewards every month!

To learn more about this exclusive rewards program, or to join and receive
your complimentary membership card, visit

optimumrewards.com/guides

If you maintain iO TV, Optimum Online and Optimum Voice at the required levels, you will receive the Optimum Rewards
monthly discount. The Optimum Rewards monthly discount cannot be combined with any other promotional offer.
Restrictions apply. Available to residential accounts in good standing only.

•

Speeds up to 5X faster than
phone company High Speed
Internet

•

FREE CA Internet Security
Suite Plus

•

Ability to check your
email remotely via Webmail

•

Unlimited local and long-
distance calling in the U.S.,
Puerto Rico and Canada

•

13 calling features included

•

Unlimited

Directory

Assistance (411)

If you'd like to add any of these

Optimum

services, simply visit

optimum.com

or call 1-866-684-4688 for more information.

Not all channels available in all areas. SPEED COMPARISON based on Optimum Online running at speeds of 15 Mbps and phone company High Speed Internet at 3 Mbps.

Many factors affect speed. Actual speeds may vary and are not guaranteed.

08-1000 SA Guide_ENGSPAN:08-1000 SA Guide_ENGSPAN 12/31/08 1:07 PM Page 3

To view the complete User Guides for iO TV, DVR for iO TV, Optimum Online and Optimum Voice, visit

optimum.com/userguides

Your remote control gives you access to all of the features that iO TV
has to offer. Getting familiar with your remote will make using iO TV
simple and fun.

The color-coded descriptions below show you

the many easy-to-use functions that you can take advantage
of with your iO TV remote

. If your remote looks different, visit

optimum.com/newlook

for information.

POWER

Activate functions of the
digital cable box

Turn TV on and off

SOUND

Adjust volume

Mute sound

CHANNELS

Display channel and program
information

Surf channels, up or down

Enter channel num bers
(also used to enter your
PIN for parental control)

View favorite channels

Display previous channel

NAVIGATION

Page up and down

1 1

Exit from on-screen menus

Browse on-screen menus

Perform various functions
on-screen (A–C)

Choose highlighted item

Display/change settings

Display Main Menu

ON DEMAND CONTROLS

1 7

Fast-forward

Pause

Stop

Play

2 1

Rewind

The remote control for DVR gives you access to DVR and PIP features.

The color-coded descriptions

below show you the many easy-to-use functions that you can take advantage of with your DVR
remote

. Press

DVR

to access recorded programs. Press

RECORD

to save your favorite programs

to DVR.

Important:

The remote must be set to Cable Mode (CBL) to access DVR features.

USING YOUR

DVR FOR iO TV REMOTE

POWER

Activate functions of the
digital cable box

Turn TV on and off

SOUND

Adjust volume

Mute sound

CHANNELS

Display channel and program
information

Surf channels, up or down

Enter channel num bers
(also used to enter your PIN
for parental control)

View favorite channels

Display previous channel

NAVIGATION

Page up and down

Exit from on-screen menus

Browse on-screen menus

Perform various functions
on screen (A–C)

Choose highlighted item

Display/change settings

Display Main Menu

Display Channel Guide

DVR FUNCTIONS

Replay previous few
seconds of a program

1 9

Display list of
recorded programs

Display/return to live TV

2 1

Rewind

in 4 speeds

Play

resume playing

paused program (press
twice for slow motion)

Fast Forward

in 4 speeds

Stop

Pause

Record a program

Reserved for future use

Size picture (for some
HDTV models)

Video Source

PIP

On-Off

– Open or close

PIP window

Swap

– Swap contents of

PIP window and main
screen so PIP window
shows on main screen

Move

– Move PIP window

to another location on
screen

Ch+/-

– Select next

higher or lower channel
in PIP window

The remote control can be programmed by
pressing in a three-digit code number that
corresponds to particular manufacturers and
brands of TVs.

1 . Turn on the TV you wish to program.

2. Press the TV button and the SEL button

simultaneously for 3 seconds. The iO button
will turn red indicating the unit is ready to
be programmed.

3. Point the remote control toward the TV and

enter the three-digit code assigned to your
TV manufacturer (refer to the listing at right).

4. Store the three-digit code number by pressing

the TV button once again. The iO button will
blink twice to confirm that the code has been
stored.

If none of these codes work, please try 000
(default code).

PROGRAMMING THE

REMOTE CONTROL

5
9

12
11

18
21

For instructions on

how to program your

remote and the

TV code list, see page 4.

USING YOUR

iO TV REMOTE

CODES

Brand

Code

Akai

070, 146, 004, 148

Audiovox 076, 103, 043
Cetronic

043

Coronado 143
Daewoo

076, 103, 055, 004, 127, 143, 016, 043,
044, 125, 120, 214, 215, 229, 235, 249

Emerson 005, 028, 043, 048, 076, 096, 155, 004,

051, 143, 151, 153, 154, 216, 217, 230, 231,
236, 238, 247, 252

Fisher 007,

057

070, 073, 130, 144, 160, 161, 004, 008,
009, 034, 056, 074, 091, 155, 223, 224,
232, 233, 236, 239, 245

GoldStar/LG 004, 106, 119, 110, 112, 113, 127, 143, 247,

250, 081, 120

Hitachi

163, 004, 007, 009, 011, 072, 010, 012, 023,
075, 143, 158, 208, 236, 238

JVC

038, 001, 034, 083, 236, 242

KTV

070, 043, 143, 154

Magnavox 070, 003, 004, 022, 059, 060, 061, 063,

064, 127, 164, 094, 160, 056, 236, 238,
243, 253, 028

Marantz

164, 070, 236, 243

Mitsubishi 109, 024, 042, 004, 040, 146, 028,

226, 232, 255, 081, 200

Panasonic 034, 056, 080, 164, 206, 234, 236,

244, 190, 198

Philips

164, 005, 038, 093, 127, 070, 003,
004, 059, 236, 238, 243, 247, 199

Pioneer

023, 025, 135, 176, 004, 018, 070,
183, 191

Radio Shack 004, 019, 127, 143, 043, 250
RCA

160, 161, 144, 156, 065, 070, 004,
023, 024, 056, 074, 152, 221, 232,
233, 236, 238, 239, 081

Samsung 004, 101, 127, 133, 143, 160, 089, 105,

070, 237, 239, 248, 184, 185, 192

Sears

004, 007, 015, 028, 030, 057, 082,
094, 143, 160, 238, 247

Sharp

081, 014, 019, 028, 004, 022, 081,
143, 175, 029, 236, 251

Sony

001, 085, 126, 139, 236, 240, 241, 254

Sylvania 070, 003, 059, 060, 063, 064, 127,

160, 164, 044, 056, 210, 236, 238,
243, 168

Symphonic 052, 238, 168
Toshiba

015, 030, 007, 040, 062, 101, 142

Zenith

011, 072, 073, 095, 103, 238, 241, 245,
246, 247, 096

08-1000 SA Guide_ENGSPAN:08-1000 SA Guide_ENGSPAN 12/31/08 1:07 PM Page 5

GETTING

THE MOST

FROM

iO TV

These tips help you navigate through some of iO TV’s most popular features using your remote control.

How Do I...

Simply...

Watch full-screen TV

• Press

EXIT

(remove menu screen)
Program the remote to work with TV

• See page 4 of this guide.

Get additional information about the

• Press

INFO

program I’m watching
See what’s on other channels while

• Press

INFO

, then use

ARROW

keys

(

watching current program

WATCHING
TV

iO TV Features

iO TV

FEATURES AND SERVICES

EVERYTHING ABOUT HD IS BETTER WITH iO TV

— Channel 702 - 791

iO offers HD channels, including NY sports, movies and local channels in HD for FREE!

ON DEMAND

— Channel 500

or select

On Demand

from the Main Menu.

Choose from thousands of On Demand titles whenever you want. Most On Demand selections are yours for 24
hours to enjoy as many times as you want. Start, stop, pause, rewind and fast-forward your selection, just like you
would with a VCR or DVD.

SUBSCRIPTION VIDEO ON DEMAND

—

Select

On Demand

from the Main Menu.

Watch shows, movies and original series from your favorite premium networks like HBO

On Demand, Showtime

Demand and Cinemax

On Demand. You can also subscribe to Howard TV

On Demand, Disney Channel

Demand, Anime Network On Demand, here! On Demand, IFC

in Theaters On Demand and more. Enjoy unlimited,

anytime access to your desired service for one low monthly fee. Some require a subscription to the underlying
service. (For example, HBO On Demand requires a subscription to HBO.)

FREE ON DEMAND

— Channel 502

or select

On Demand

from the Main Menu.

Get unlimited access to Free On Demand services. Just select

Free On Demand

from the Main Menu to find out

what’s available. Choose from a selection of On Demand services featuring sports, children’s programming,
tutorials, movies and more.

ENHANCED TV

—

Select

Enhanced TV

from the Main Menu and explore your options, including:

News and Sports:

The latest news, sports, weather and traffic.

Entertainment:

Everything that's entertainment from movies to special events.

Optimum Autos and Homes:

Find your next car or home without leaving home.

Express:

Watch videos dedicated to many aspects of living including HealthAnswersTV,
CNET TV and much more!

iO TV GAMES

— Channel 610

iO TV offers a wide variety of distinctive gaming packages. Each package consists of 6 or more games and new
games are added frequently. Once you subscribe to a games package, there is no limit to the number of times you
can play. Free demos are available for all packages.

iO TV SHOWCASE

— Channel 101

Get weekly highlights and see what's new on iO TV Movies On Demand.

MUSIC CHOICE

— Channels 801-848

Music Choice is included with your Family Cable package. Enjoy 48 channels of commercial-free digital music
with a full range of formats that appeal to all musical tastes.

SPORTS PACKAGES

Get the most sports with iO TV. Choose from MLB Extra Innings

MLS Direct Kick, NBA League Pass

NHL

Center Ice

, ESPN Full Court and ESPN Game Plan.

(Continued)

To view the complete User Guides for iO TV, DVR for iO TV, Optimum Online and Optimum Voice, visit

optimum.com/userguides

How Do I...

Simply...

FAVORITE
CHANNELS

iO TV Features

Go to the Main Menu

• Press the

button. A list of available features will

appear. Use

ARROW

keys

(

)

to choose your selection.

Go to the Channel Guide

• Press the

button, then press

SEL

Scroll through the list of channels

• Use

ARROW

keys

(

)

View different time slots

• Use

ARROW

keys

(

)

Tune directly to a program from

• Use

ARROW

keys

(

)

to highlight the desired channel,

the Channel Guide

then press

SEL

if it is in the current time period.

Get more information about a program

• Highlight the desired channel, then press

INFO

Exit the Channel Guide

• Press

EXIT

to return to watching full-screen TV.

Set up Favorite Channels

• Press

SETTINGS

twice.

• At the General Settings menu, press

ARROW

keys

(

)

to highlight “Viewer: Favorites”, then press

SEL

• Press

ARROW

keys

(

)

to add or remove a

channel from your list of favorites, or select the
channel number using the numeric keys on your
remote control.

• Press

SEL

to add the highlighted channel to the

current favorites list on the right.

• Press

to accept your new list of Favorite Channels

and return to the General Settings menu.

• Press

EXIT

to return to watching TV.

Remove a Favorite Channel

• Highlight a channel that has a Favorite blue ribbon

beside it, then press

SEL

to remove the blue ribbon

and take the channel off your list of favorites.

Surf Favorite Channels

• Press

FAV

key to surf your list of favorite channels.

Browse the channel guide by

• Press

to select Browse By on your screen.

Theme or Title

• Use

ARROW

keys

(

)

to choose Theme or Title.

Press

SEL

for a listing of programs.

• Press

ARROW

keys

(

)

to move through

the programs.

• Press

SEL

to watch a highlighted program if it is

in the current time period.

View list of On Demand titles

• Press the

button and select On Demand from the

Main Menu and press

SEL

or tune to

Channel 500

• Use

ARROW

keys

(

)

to select an On Demand menu

of your choice, then press

SEL

Order an On Demand title

• Select the category from the On Demand list, then

press

SEL

• Use

ARROW

keys

(

)

to highlight a title, then

press

SEL

• Use

ARROW

keys

(

)

to Preview, Order or go to

Next Title.

• To order, you may be prompted to enter your PIN

(see Parental Control section on page 10 for more info).

Play/Stop/FF/Rew/Pause an

• See On Demand controls on page 4.

On Demand selection
Resume or Restart an

• Press the

button.

On Demand selection

• Use

ARROW

keys

(

)

and select

ACTIVE RENTALS

• Highlight the title that you would like to play.
• Select

RESUME

RESTART

MAIN
MENU

CHANNEL
GUIDE

ON DEMAND

08-1000 SA Guide_ENGSPAN:08-1000 SA Guide_ENGSPAN 12/31/08 1:07 PM Page 7

To view the complete User Guides for iO TV, DVR for iO TV, Optimum Online and Optimum Voice, visit

optimum.com/userguides

CHANNEL GUIDE SYMBOLS

AND

PARENTAL CONTROLS

The following table describes the symbols that you may see on the Channel Guide.

SYMBOLS USED ON THE

CHANNEL GUIDE

OPTIMUM AUTOS

AND

OPTIMUM HOMES

OPTIMUM AUTOS

Channel 605

Looking to buy or sell a car? Test drive Optimum Autos
on iO TV! Optimum Autos allows you to search
thousands of new and used car listings in the
tri-state area without ever leaving your home. Read
automobile reviews, watch videos or look through
photos. Compare cars and pricing - all at your fingertips.
Take control of the wheel and tune to iO TV Channel 605
or log on to

OptimumAutos.com

OPTIMUM HOMES

Channel 606

Thinking of buying a home in the near future? Now
you can research your next home purchase with the
touch of a button on iO TV. Optimum Homes lets you
view thousands of listings for sale or rent. Look through
photos, take virtual tours of homes that interest you or
find a broker without ever leaving your home. Visit
Channel 606 or log on to

OptimumHomes.com

and

check out the neighborhood.

DESCRIPTION

Blocked channel. Parental Control is on.

Unblocked channel. Parental Control is off.

Closed Captioned. The channel has text subtitles for hearing-impaired viewers. This
option applies only to channels that offer closed captioning.

Second Audio Programming (SAP). The channels offer alternate audio, such as a
second audio language, with the TV picture. This option applies only to channels
that offer second audio.

Note:

If you have SAP enabled and experience no sound on

some channels, disable SAP. SAP is available only on channels that offer second audio.

Stereo Sound. The channel transmits stereo sound. You must have stereo speakers
or equipment connected.

Favorite Channel. The channel is included in your list of favorite channels.

Indicates purchase of a Pay Per View event.

A timer is set for this program.

A reminder timer is set for this program.

The program is a Pay Per View event.

This program is broadcast in high definition.

SYMBOL

CREATE PURCHASE PERSONAL IDENTIFICATION NUMBER (PIN) :

1 .

Press

SETTINGS

twice.

At the General Settings menu, press

ARROW

keys

(

)

to highlight “Purchase: PIN”, then press

SEL

If Purchase: PIN is not listed as a menu item, call Customer Support to activate, then continue the
steps below.

Press

ARROW

keys

(

)

to highlight “Change”, then press

SEL

Enter your CURRENT PIN. This is your Temporary Purchase PIN, which is 3333.

Enter your NEW PIN. Choose a unique four-digit code that you will remember, and be sure not to
share it with unauthorized household members.

Re-enter your new PIN for confirmation.

Press

EXIT

to return to watching TV.

Follow this procedure for

all cable boxes

in your household.

If you wish to disable the Purchase PIN, please call Customer Support.

08-1000 SA Guide_ENGSPAN:08-1000 SA Guide_ENGSPAN 12/31/08 1:07 PM Page 9

DVR FOR iO TV

With DVR capabilities, you have more freedom, more choices and more control.

•

Record your favorite programs when you’re busy.

•

Record 1 program and watch another.

•

Record 2 live programs while watching a 3rd program you recorded earlier.

•

Record and store up to 100 hours of standard-definition programming and up to 24 hours of
High-Definition programming. (An HD-DVR for iO TV is needed.)

•

Pause live TV anytime you want.

•

Use instant replay anytime you want.

•

Watch 2 programs at the same time using the Picture-in-Picture feature.

Visit

optimum.com/DVR

to view a quick tutorial.

Note

: Recording capacity varies based on the type of programming being recorded.

CONTROL A LIVE PROGRAM YOU ARE WATCHING

Use the following remote control keys to control the live program in the Main screen:

The

PAUSE , REWIND , FAST-FORWARD , PLAY , INSTANT REPLAY

and

DVR

keys on the remote are used to control the live

program in the Main screen.

For example, when you are watching your favorite live TV program
and the phone rings, press

PAUSE

to pause the program for up to

one hour. Press

PAUSE

PLAY

to resume normal play mode.

While in normal play mode, press

REWIND

to cycle through

4 different speeds of rewind.

To reverse or advance one frame at a time, press

PAUSE

and then

repeatedly press

REWIND

FAST-FORWARD

. For example, to advance 4 frames, press

PAUSE

and then press

FAST-FORWARD

three times.

To see the action in slow motion, press

PLAY

from normal play mode. Press

PLAY

again to

resume normal play mode.

To replay the last eight seconds of a live or recorded program, press

INSTANT REPLAY

If you have rewound or paused a live program, press

LIVE

at any time to catch up to

the live TV program.

Note

: All of the features for controlling live TV are also available when playing back

recorded programs.

USING YOUR DVR FOR iO TV

CHANNEL GUIDE SYMBOLS

AND

PARENTAL CONTROLS

(Continued)

To view the complete User Guides for iO TV, DVR for iO TV, Optimum Online and Optimum Voice, visit

optimum.com/userguides

LIVE

SET UP YOUR PARENTAL CONTROL BLOCK PIN:

Note:

You must complete this step first! Otherwise your settings will be lost when you turn off your cable

box. You must set up a BLOCKING PIN for all cable boxes in your household.

1 .

Press

SETTINGS

twice.

At the General Settings menu, press

ARROW

keys

(

)

to highlight “Block: PIN”, then press

SEL.

Press

ARROW

keys

(

)

to highlight “Enable”, then press

SEL

Enter a new PIN.

Re-enter new PIN for confirmation.

Press

EXIT

to return to watching TV.

Once your Block PIN has been created, you will be able to block programming by channel
or by rating.

BLOCKING (CHANNEL OR RATING):

Note:

Follow procedures on all cable boxes in your household. Block by Rating is your best protection

against unauthorized viewing of content unsuitable for other household members.

BLOCK BY CHANNEL — To select channels to be blocked:

1 .

Press

SETTINGS

twice.

At the General Settings menu, press

ARROW

keys

(

)

to highlight “Block: Channel”, then press

SEL

Use

ARROW

keys

(

)

to scroll through and highlight the channels you wish to block.

Press

SEL

to block the highlighted channel(s). The blocked channels will display on the right.

Press

to accept the changes.

BLOCK BY RATING — To select ratings to be blocked:

1 .

Press

SETTINGS

twice.

At the General Settings menu, press

ARROW

keys

(

)

to highlight “Block: Rating”, then press

SEL

Press

ARROW

keys

(

)

to highlight the rating you wish to block, then press

SEL

4. You must repeat #3 above for ALL ratings that you wish to be blocked.

Parental Blocks do not take effect until you turn on the Parental Control feature using the Quick
Settings menu. In order to turn the Parental Control feature on, click once on

SETTINGS

on your

remote. Use

ARROW

keys

(

)

to highlight “Turn ON Parental Control” and press

SEL

. Enter your PIN.

This will activate the Parental Control on the channels you have selected previously.

08-1000 SA Guide_ENGSPAN:08-1000 SA Guide_ENGSPAN 12/31/08 1:07 PM Page 11

To view the complete User Guides for iO TV, DVR for iO TV, Optimum Online and Optimum Voice, visit

optimum.com/userguides

RECORD A TV PROGRAM YOU ARE WATCHING

Press

RECORD

. The Confirm Recording screen appears.

While in the Confirm Recording screen, choose your recording options and press . The Record
indicator is lit on the front panel of the DVR.

To manually stop recording before the scheduled time, press

STOP

and then follow the on-screen choices.

RECORD A TV PROGRAM FROM THE CHANNEL GUIDE

Press

GUIDE

or to get to the Main Menu, then

SEL

“Channel Guide”.

Press

ARROW

keys

(

)

to highlight a TV program, and then press

RECORD

In the Confirm Recording screen, choose your recording options and press . The recording
program is highlighted in red in the Channel Guide.

RECORD MULTIPLE EPISODES OR NEW FIRST RUN EPISODES OF A TV PROGRAM

If you want to record all the episodes of a program:

Press

RECORD

Choose All Episodes. Press

SEL

. Notice the information in the fourth column changes, based

on your selection. Press . The All Episodes Recording Options screen appears.

Choose one of the options on the screen.

Press

SEL

to save your settings.

If you want to record new first-run episodes only:

Choose All Episodes and press .

Highlight new first-run episodes on this channel and press

SEL

ACCESS AND PLAY BACK YOUR RECORDED PROGRAMS

Press

DVR

Use

ARROW

keys

( )

to choose the program you want to play back.

Press

SEL

to watch your program.

RECORDING

TV PROGRAMS

ON YOUR DVR

WATCHING

YOUR RECORDINGS

ON YOUR DVR

ACTIVATE PIP ON YOUR TV

While watching a program, press

PIP On-Off

to activate the PIP screen.

Notes:

• To pause or record the video in the PIP screen, you must first swap it to

the Main screen, by pressing

PIP Swap

• You can only use the dedicated DVR for iO keys

(PAUSE, REWIND,

FAST-FORWARD)

to control the program shown in the Main screen.

• To change the channel in the PIP screen, use

PIP CH+

and

PIP CH-

Tip

: While the PIP screen is activated, press

INFO

to display channel information for both

the Main screen and the PIP screen.

SWAP THE MAIN AND PIP SCREENS

To swap the TV program that is in the PIP screen to the Main
screen, press

PIP Swap

Note

: You will only hear the audio for the program shown in the

Main screen.

MOVE THE PIP SCREEN

To move the PIP screen clockwise to a different corner of the
Main screen, press

PIP Move

. You can move the PIP

screen to any of the four corners of the Main screen.

You can only activate PIP from full-screen video.

PIP

Screen

Main

Screen

PIP

Screen

Main

Screen

USING

PICTURE-IN-PICTURE

ON YOUR DVR

08-1000 SA Guide_ENGSPAN:08-1000 SA Guide_ENGSPAN 12/31/08 1:07 PM Page 13

To view the complete User Guides for iO TV, DVR for iO TV, Optimum Online and Optimum Voice, visit

optimum.com/userguides

First make sure that your DVR is properly connected to your HDTV and other electronic devices.
Use only component (PrPbY) or HDMI™ cables to connect the HD cable box or HD-DVR to your HDTV.

SELECTING HDTV PICTURE FORMATS WITH THE HDTV SETUP WIZARD

The following section provides instructions for using the HDTV Setup Wizard to select HDTV
picture formats using the Easy and Advanced Setup modes.

START THE HDTV SETUP WIZARD

Make sure that the cable box is powered

OFF

, but still plugged in to an active power outlet,

and connected to the HDTV using the proper cables (Component or HDMI).

Turn the TV

With the cable box powered

OFF

, press

GUIDE

and

INFO

at the same time. Choose . The HDTV

Setup Wizard screen appears.

Press to start the Easy Setup; then go to the Easy
Setup Instructions below.

Note:

Easy Setup is the way to go. Choosing the Easy

Setup mode limits your HDTV picture formats to
480i and 1080i, depending on the TV type you select.

• For the Advanced Setup option, press ; then

go to the Advanced Setup Instructions on page 15.

Note:

Choosing the Advanced Setup mode allows

you to save all the HDTV picture formats, so that you
can toggle between them easily while watching TV.

EASY SETUP INSTRUCTIONS

Press or to select the type of TV screen you have.
The setup is complete.

Press

POWER

to begin watching TV.

Notes:

• If you pressed for standard screen (4:3),

the TV is set to receive programming in 480i
format on non-HD channels and 1080i format on
HD channels.

• If you pressed for widescreen (16:9), the TV is set

to only receive programming in 1080i format (even on
non-HD channels).

Tip

: With your DVR remote control, use to stretch or

zoom the picture once setup is complete.

Press

GUIDE

and

INFO

at the same time

Setup Options

Press for Easy Setup: Used by most TV viewers

Press for Advanced Setup: Used by advanced TV viewers

Complete setup

ADVANCED SETUP INSTRUCTIONS

Press or to select the type of TV screen you have.

Follow the on-screen instructions to select your picture formats.

Press

SEL

to toggle between the Save and Remove options, or press to see how the next

format looks on your TV screen.

Note:

If you see a black screen

do not

press

SEL

. Press again to view the next

screen format.

After saving the picture formats, press

EXIT

. The setup is complete.

Press

POWER

to begin watching TV.

Restart setup

Standard or Widescreen

Press if your TV has a standard screen (4:3)

Press if your TV has a widescreen (16:9)

Complete setup

SETTING UP THE HD CABLE BOX OR
HD-DVR FOR iO TV

SOLUTION:

Refer to the Optimum Quick Install Guide,
provided at time of box pick-up, for
instructions on how to hook-up your HD
cable box to your TV. The Install Guide can
also be found at

optimum.com/userguides

If you do not have the correct cables, visit
any Optimum Store to pick-up the correct
component cables.

Exchange your HD cable box at any
Optimum Store for an SD cable box. Visit

optimum.com/stores

to find the nearest

location.

Not all programming is broadcasted in true
HD 16:9 format. The Channel Guide will have
an

next to programming broadcasted in

HD. The iO Digital Channel Guide will
highlight HD programming in yellow.

Refer to the Optimum Quick Install Guide,
provided at time of box pick-up, for
instructions on how to hook-up your HD
cable box to your TV. The Install Guide can
also be found at

optimum.com/userguides

If you do not have the correct cables, visit
any Optimum Store to pick-up the correct
component cables.

Not all programming is broadcasted in
true HD 16:9 format. Depending on the
programming, the black bars can be
different sizes.

Exchange your HD cable box at any
Optimum Store for an SD cable box.
Visit

optimum.com/stores

to find the

nearest location.

IF:

“Postage stamp”
image appears on
TV screen

Gray/Black bars
appear on the

left

and

right

of the

TV screen

Gray/Black bars
appear on

the top

and

bottom

of the

TV screen.

•

WHAT’S WRONG:

HD cable box is tuned to an HD channel,
but has the devices connected using the
composite (red, white and yellow) cables
or RF coaxial cable.

You are watching Standard Definition (SD)
4:3 programming with an SDTV and HD cable
box.

TV is tuned to an HD channel that is
broadcasting programming or a
commercial in SD 4.3 format

HD cable box is tuned to an HD channel,
but has the devices connected using the
composite (red, white and yellow) cables
or RF coaxial cable.

HD channel is broadcasting a movie
that is not reformatted for television viewing.

You are watching HD 16:9 programming
with an SDTV and HD cable box.

08-1000 SA Guide_ENGSPAN:08-1000 SA Guide_ENGSPAN 12/31/08 1:08 PM Page 15

To view the complete User Guides for iO TV, DVR for iO TV, Optimum Online and Optimum Voice, visit

optimum.com/userguides

iO TV

TROUBLESHOOTING

IF:

TROUBLESHOOTING:

PICTURE FREEZES OR CABLE BOX

•

If unable to use a function, the Cable Box may need

WILL NOT RESPOND

to be restarted.

•

To restart the box, simultaneously press

VOL+

VOL-

and

INFO

on the front of the Cable Box and hold until the

box shuts down.

•

Release the buttons and the box will automatically reset.

•

When the front panel displays the time, the restart is complete.

•

Press

CBL

on the remote to turn the box on.

•

Menu screens will need to be reloaded and may take
up to 20 seconds.

NO PICTURE

•

Verify that the TV is turned on and set to the proper input
as specified by the TV manufacturer.

•

Verify that the cables are properly and securely connected.

•

If the box is plugged into a wall switch, verify that the switch
is in the ON position.

•

Verify that the Cable Box power light is on and the bypass
light is off.

•

Verify that any VCR, DVD or stereo is properly connected
to the Cable Box.

NO SOUND

•

Verify that the

MUTE

button is not pressed on your

television remote control or your iO TV remote control.

•

Verify that the volume is turned up.

•

If your system includes a VCR, DVD or stereo, verify that
you have properly connected them to the Cable Box.

REMOTE DOES NOT WORK

•

Verify that the remote batteries are functioning.

•

Verify that the remote has been programmed to work
with your TV. See the “Using Your iO TV Remote” and “DVR
Remote” on pages 4 and 5 of this Reference Guide for
details on programming your remote.

THE FRONT PANEL OF THE

•

Restart your Cable Box for the latest update of

CABLE BOX DISPLAYS QUESTION

programming information. See “Picture freezes or

MARKS INSTEAD OF THE

box will not respond” above for instructions on how to

CHANNEL NUMBER

restart the box.

TV SCREEN DISPLAYS A MESSAGE

•

Cablevision periodically sends updates with the latest

INDICATING THAT THE CABLE

programming information to your Cable Box.

BOX IS AUTOMATICALLY

•

When the front panel displays the time, the update is

UPDATING ITS SOFTWARE

complete and you can resume your viewing.

For additional solutions, visit

optimum.com/support

Note

: You may receive a preview of additional channels for a limited period of time. If you would like to block out any of these channels, please

refer to page 10.

iO TV CHANNEL LINEUP

EXAMPLE

*Note

: Not all programming or channels available in all areas for all customers. Channel lineup subject to change. Lineups may vary.

A digital cable box, HD digital cable box, CableCARD or a QAM tuner is needed to receive certain channels.

WCBS (2) New York (CBS)

WPXN (31) New York (ION)

WNBC (4) New York (NBC)

WNYW (5) New York (FOX)

WXTV (41) Paterson (Univision)

WABC (7) New York (ABC)

HSN

My9 (9) Secaucus (UPN)

WLNY (55) Riverhead (IND)

CW11 (11) New York (WB)

News 12

WNET (13) New York (PBS)

Cablevision Channel Guide

QVC

WNJU (47) Linden (Telemundo)

WFTY (67) Smithtown (TeleFutura)

Local Programming

ShopNBC

Public Access

WLIW (21) Plainview (PBS)

NYC TV

MSNBC

CNBC

CNN

FOX News Channel

Discovery Channel

TLC

Telecare

HGTV

Disney Channel

Cartoon Network

Nickelodeon

TV Land

ESPN2

ESPN

TNT

USA Network

TBS

Spike TV

WE tv

AMC

Bravo

Lifetime

A&E

History

Sci-Fi Channel

ABC Family

Comedy Central

VH1

MTV

BET

MTV2

fuse

Animal Planet

truTV

CNN Headline News

SportsNet New York

News 12 Traffic & Weather

The Weather Channel

Travel Channel

C-SPAN

Food Network

SoapNet

Speed Channel

YES Network

MSG

MSG Plus

Galavisión

OTB

C-SPAN 2

HBO

IFC

Showtime

Cinemax

The Movie Channel

GSN

Showtime Too

Flix

Pay Per View

Playboy TV (Adult)

Club Jenna (Adult)

HBO2

Turner Classic Movies

100

iO Digital Channel Guide

101

iO Showcase

102

C-SPAN 3

103

EuroNews

104

BBC World News

105

Bloomberg TV

107

WABC Plus

108

Eyewitness News NOW

109

NBC Weather Plus

110

Universal Sports

116

NYS Legislative TV

118

Local Programming/

Leased Access

120

Discovery Kids

121

Toon Disney

122

Nicktoons TV

123

Noggin

124

The N

131

Kids Thirteen

132

WLIW World

133

WLIW Create

140

ESPN Classic

141

ESPNEWS

142

FOX Soccer Channel

145

The Golf Channel

146

VERSUS

148

NBA TV

160

Bio

161

History International

162

National Geographic Channel

170

Science Channel

171

Investigation Discovery

172

Planet Green

173

Military Channel

175

179

Logo

180

Oxygen

182

Jewelry Television

184

Great American Country

185

BET Jazz

186

VH1 Classic

187

CMT

188

MTV Hits

189

VH1 Soul

190

Fox Movie Channel

191

Hallmark Channel

192

Sundance Channel

193

Hallmark Movie Channel

195

MTV Tr3s

196

FOX Sports en Español

197

mun

198

LATV

199

V-Me

200

World Picks Latino On Demand

201

TVE Internacional

202

CNN en Español

203

Docu TVE

204

Momentum TV

205

Infinito

206

telefe internacional

207

History en Español

208

Canal Sur

209

TV Colombia

210

TV Chile

211

Supercanal Caribe

212

Discovery en Español

213

Dominican View

214

La Familia

215

EWTN Español

216

María+Visión

217

Cartoon Network

218

Sorpresa

219

Toon Disney

220

ESPN Deportes

221

Casa Club TV

222

Utilísima Satelital

223

FOX Sports en Español

224

GOL TV

225

Latele Novela

226

MTV Tr3s

227

mun

229

HTV música

230

Cine Latino

231

iO Sports

232

Azteca America

233

VeneMovies

234

Telemicro Internacional

235

Ecuavisa Internacional

236

Caracol TV International

237

WAPA America

238

Chinese Channel

239

ET Global NY

(Chinese Programming)

240

CCTV-4

(Chinese Programming)

242

World Picks Hindi On Demand

243

TV Asia

244

ITV Gold

(South Asian Programming)

245

Zee TV

(South Asian Programming)

246

SET Asia

251

RTVi

(Russian Programming)

252

RTN

(Russian Programming)

253

Channel 1 Russia

254

NTV America

(Russian Programming

)

261

MKTV

(Korean Programming)

262

MBC

(Korean Programming)

263

The Korean Channel-TKC

265

TV Japan

267

TV5MONDE

(French Programming)

268

The Filipino Channel

269

GMA Pinoy TV

(Filipino Programming)

276

SPT

(Portuguese Programming)

279

RAITALIA

(Italian Programming)

282

TV Polonia

(Polish Programming)

291

The Jewish Channel

300

HBO

On Demand

301

HBO Signature

302

HBO Family

303

HBO Comedy

304

HBO Zone

305

HBO Latino

306

HBO West

307

HBO2 West

308

HBO Signature West

309

HBO Family West

320

Showtime

On Demand

321

Showtime Showcase

322

Showtime Extreme

323

Showtime Beyond

324

Showtime Next

325

Showtime Family Zone

326

Showtime Women

327

Showtime West

328

Showtime Too West

329

Showtime Showcase West

339

Starz

On Demand

340

Starz

341

Starz Cinema

342

Starz Kids & Family

343

Starz Edge

344

Starz inBlack

345

Starz West

349

Encore

On Demand

350

Encore

351

Encore Action

352

Encore Mystery

353

Encore Westerns

354

Encore Love

355

Encore Drama

356

Encore Wam

357

Encore West

370

Cinemax

On Demand

371

ActionMAX

372

MoreMAX

373

ThrillerMAX

374

WMAX

375

@MAX

376

5 StarMAX

377

OuterMAX

378

Cinemax West

380

TMC Xtra

381

TMC West

382

TMC Xtra West

401

NHL Network

402

TVG Network

403

FUEL TV

404

FOX College Sports Pacific

405

FOX College Sports Central

406

FOX College Sports Atlantic

407

Outdoor Channel

408

Versus

409

GOL TV

410

The Golf Channel

411

MavTV

412

CBS College Sports

414

iO Sports2

415-429

Seasonal Sports Packages

430

NBA TV

431

NBA League Pass

Preview

432-450

Seasonal Sports Packages

500

On Demand

502

Free On Demand

503

Disney Channel

On Demand

506

here! On Demand

507

Anime Network On Demand

508

IFC

in Theaters On Demand

512

WWE 24/7

On Demand

513

Howard TV

On Demand

515

Adult On Demand

516

Playboy TV On Demand

517

Too Much For TV On Demand

600

iO Dashboard

601

Market Showcase

604

MSG Interactive

605

Optimum Autos

606

Optimum Homes

610

iO Games

612

News 12 Interactive

620

Move ‘n Match Puzzles

630

Caller ID on iO TV

631

Hollywood.com TV

632

Broadway.com TV

652

FX Preview Channel

702

CBS HD

704

NBC HD

705

FOX HD

707

ABC HD

709

My9 HD

711

CW HD

713

Thirteen HD

715

YES HD

716

MSG HD

717

MSG Plus HD

718

SportsNet NY HD

719

VERSUS HD

725

CNN HD

726

National Geographic HD

727

HD Theater

730

HGTV HD

733

Nickelodeon HD

735

ESPN2 HD

736

ESPN HD

737

TNT in HD

739

TBS in HD

740

Starz HD

741

Spike HD

742

WE HD

743

AMC HD

744

Universal HD

750

HBO HD

757

Animal Planet HD

759

Science Channel HD

760

Showtime HD

761

FOX News HD

762

The Weather Channel HD

763

Travel Channel HD

764

TLC HD

765

Discovery Channel HD

766

Food Network HD

767

FX HD

769

Speed Channel HD

770

Cinemax HD

780

TMC HD

782

Hallmark Movie Channel HD

783

IFC HD

787

The Golf Channel

791

NHL Network HD

801-848

Music Choice Channels

900

iO Upgrades

901

Order Optimum Online

For a complete channel lineup for your area, visit

optimum.com/lineups

08-1000 SA Guide_ENGSPAN:08-1000 SA Guide_ENGSPAN 12/31/08 1:08 PM Page 17

To view the complete User Guides for iO TV, DVR for iO TV, Optimum Online and Optimum Voice, visit

optimum.com/userguides

E-MAIL

•

Get up to 5 e-mail accounts, each with 500MB of space. If you did not set up e-mail during
installation, go to

optimum.net/e- mail

. You may add e-mail accounts at the same location.

•

Webmail – Access your e-mail from anywhere using Webmail on

optimum.net

•

Mobile Mail – Send and receive e-mail on your mobile phone or PDA. Go to

optimum.net/myservices

for more information.

•

Advanced Address Book Tools – Import contact info from other e-mail providers into your

Optimum Online address book.

•

E-Mail Virus Protection – For added security, e-mails sent and received are scanned for viruses.

Plus, SpamScrub filters out unwanted e-mail from your Inbox.

CUSTOMIZED HOME PAGE

Personalize your Optimum home page, bookmark it and make it your central point for news, e-mail,
voicemail and more. You also have access to an Electronic Program Guide (EPG) that provides you
with customizable TV listings.

SECURITY

•

CA Internet Security Suite Plus is available at no additional charge. This comprehensive software
protects your PC against Internet threats and ensures important files, photos, music and your PC
settings are safe.

•

Network Magic Security Scan is a simple, free online application that tests your home network’s
performance, health and security. Is someone using your home wireless network? Find out
in just minutes!

Go to

optimum.net/security

for more information.

TECHNICAL SUPPORT

We’re here to help! If you have questions about your Optimum Online service, visit

optimum.com/support

for information on many common issues. You can also refer to

the Customer Support section on page 21 of this guide for other resources.

OPTIMUM ONLINE

BOOST

The best Internet service just got better! Customers with Optimum
Online can add the power of Optimum Online Boost and get double
the download speed and all the tools needed to create and host your
own website!

FEATURES

•

Share one Internet connection with multiple computers.

•

Work from home or office more efficiently.

•

Send and receive large graphics files in seconds.

•

Download TV episodes, feature films and more.

Plus, the Calendar Feature allows you to manage your email, keep track of important tasks and schedule
reminders all in one place. You can even send invitations and subscribe to a friend or client calendar.

CREATE YOUR OWN WEBSITE

•

All the tools are provided to build and host your website - we'll even register a domain name for you
(

www.yourdomain.com

•

250 personalized e-mail addresses (

yourname@yourdomain.com

•

Unlimited pages to promote your business or show off your hobby.

•

Host your own web server or e-mail server (manage Port 80, Port 25 and DDNS).

•

Up to $50 worth of Google

™

Adwords.

Create and manage your own online store and sell products or services directly on the Web. Included
with your Optimum Online Boost subscription, Merchant Manager

is an easy-to-use application

that lets you set-up and customize products by category, manage inventory – even develop marketing
programs based on your customer’s buying habits!

Subscribe

to Optimum Online Boost today by logging on to

optimum.com/boost

GETTING

THE MOST

FROM

OPTIMUM ONLINE

08-1000 SA Guide_ENGSPAN:08-1000 SA Guide_ENGSPAN 12/31/08 1:08 PM Page 19

To view the complete User Guides for iO TV, DVR for iO TV, Optimum Online and Optimum Voice, visit

optimum.com/userguides

OPTIMUM ONLINE FEATURES

•

Optimum Online Express Link Technology

– Enhances your Internet even faster by

optimizing connections and reducing network congestion. Go to the most popular websites like
Yahoo!

, Google™, YouTube™ and iTunes

and experience quicker response and download times.

•

AP News

– Access breaking news in full video and text.

•

Music Choice

and Rhapsody

– Tune in over 100 channels of commercial-free Internet radio.

Create your own customized stations from your favorite artists.

•

Photo Center

– Store and share all your digital photos electronically for free. It’s faster and more

convenient than sending them through traditional mail. Even add fun borders, crop photos and get
rid of red eye to make the most of your photos.

•

Optimum Latino

- Powered by Terra Networks, brings you the best in news, sports, entertainment,

music, games and more in Spanish—right on your home page! Just go to

optimum.net/latino

and

start enjoying today!

•

OptimumStore.com

– Enjoy great savings on premium electronics, like HDTVs, wireless home

networking equipment, MP3 players, digital cameras, telephones and more to get the most out of
your

Optimum

Family of Services.

•

Free Online Games

– Choose from more than 145 of the best puzzle, arcade, word and action

adventure games on the web. Play as often as you like. New games are added all the time.

•

Remote E-Mail Access with Webmail

– Check your e-mail from work or from any computer

with an Internet connection. Simply go to

optimum.net

and click on the link to sign in to

Webmail. It’s that easy!

•

Optimum Insider E-Newsletter

– Sign up at

optimum.com/insider

and get special offers,

product updates and more!

•

Optimum

WiFi Community Zones

– Stay connected when you're on

the go! Optimum WiFi is now available FREE to Optimum Online
customers. With Optimum WiFi, you can stay connected beyond your
home! For details and a complete list of popular locations available
with your Optimum Online subscription, go to

optimumwifi.com

TROUBLESHOOTING
& CUSTOMER SUPPORT

OPTIMUM ONLINE TROUBLESHOOTING

•

Check your TV

. If you’re experiencing a problem with your TV picture, your Optimum Online service

may also be affected.

•

Check all the connections for your modem

. Check the coaxial cable connections coming from the

wall or splitter, as well as the coaxial cable connection to the back of the modem. Also check the
Ethernet cable (looks like a larger phone line) and make sure it is securely connected in the back of the
modem and computer. If it is not, unplug it from both the modem and computer and plug it back in.

Please Note:

To receive the maximum benefits of Optimum Online you need to use an Ethernet cable.

•

Reboot the modem

. Unplug the modem’s power cord from the wall outlet and wait 1-2 minutes.

After this time, plug the modem back in. This will reset the modem.

•

If you have a router, check all the connections

. Check the Ethernet cables and make sure they are

securely connected to the proper receptacles on the router, modem and computer. If any are not,
unplug it from both ends and plug it back. Wireless routers may not have an Ethernet cable
between the computer and router. Please see your router’s manual or contact the manufacturer’s
technical support group for full instructions.

•

Reboot the router

. Unplug the router’s power cord from the wall outlet and wait 1-2 minutes.

•

If the above steps do not remedy the situation, please refer to the Customer Support section below or
contact Customer Support at 1-800-300-5215 for further assistance.

CUSTOMER SUPPORT

•

Answer Center

– For answers to many common questions, including help configuring your e-mail to work

with Outlook and creating additional e-mail accounts, visit

optimum.com/support

•

Live Chat

– You can chat online with a Customer Support Representative. Our representatives are

available from 8 a.m. to midnight, 7 days a week. Just visit

optimum.com/support

, then scroll down

and click on “Chat with Tech Support”.

•

E-Mail/In Person/By Phone

– You can contact us by e-mail, in person or by phone.

Visit

optimum.com

, click on Customer Support and click on “Contact Us”.

Need to register your modem? Misplaced your Optimum Installation CD? No problem.

Simply go to

https://install.optimum.com

to begin.

08-1000 SA Guide_ENGSPAN:08-1000 SA Guide_ENGSPAN 12/31/08 1:08 PM Page 21

To view the complete User Guides for iO TV, DVR for iO TV, Optimum Online and Optimum Voice, visit

optimum.com/userguides

Optimum Voice, exclusively for Optimum Online customers, offers unlimited calling to the U.S.,
Puerto Rico and Canada, and 13 popular calling features for one low, flat monthly price, plus

Unlimited

Directory Assistance (411). Optimum Voice also offers great rates on international calls.

The information listed below will help you get the most from the many product features that come
with Optimum Voice:

ENHANCED VOICEMAIL

Listen to messages and create personal greetings
from any location using your phone. Enhanced
Voicemail is also available via any Web browser, where
you can check voicemail online, receive messages via
e-mail, and more.

To Retrieve Voicemail Messages:

When you hear a stutter tone, you have a new
voicemail message. There are two ways to get
your messages:

1 .

By telephone — dial your Voicemail Access
Number and enter your Voicemail password.
From home, you can simply dial your Optimum
Voice telephone number; or

Via the Web — visit

optimum.com/myov

MY OPTIMUM VOICE

Your website, shown below, that allows you to listen
to messages, manage your calling features or view
your calling records from anywhere via the Web. To
register for

My Optimum Voice

, or to log on to the

service, simply go to

optimum.com/myov

Setting Up Voicemail and

My Optimum Voice:

Log on to

optimum.com/myov

to register for

My Optimum Voice

and voicemail.

Once registered, click the Voicemail tab and
enter a Voicemail password to be used when
retrieving voicemail by phone. You may write
your password on the inside cover of this guide.

When your voicemail is activated, be sure to
note the Voicemail Access Number found on
the voicemail tab. This telephone number is
used to access your voicemail by phone.

Create a Voicemail greeting for incoming
callers by dialing the Voicemail Access Number
from Step 3. Follow the prompts to create
a greeting.

GETTING THE MOST FROM

OPTIMUM VOICE

Important:

You must set up

My Optimum Voice

in order to use all of Optimum Voice’s features.

OPTIMUM VOICE

CALLING FEATURES

One flat monthly rate for Optimum Voice includes unlimited use of all these great features at

no extra charge

CALLING FEATURES MANAGED THROUGH THE

MY OPTIMUM VOICE

WEBSITE

You must set up

My Optimum Voice

in order to use all of these features.

•

Enhanced Voicemail

– You can access voicemail by phone, but you’ll find many advanced tools online,

including hearing the actual voicemails, voicemail alerts and having voicemail e-mailed to your inbox.

•

Call Waiting

– Alerts you that someone is calling when you are on the phone. Call Waiting is

automatically activated. You can turn on/off

Caller ID with Call Waiting

online.

•

Anonymous Calling

– Hides your name and number on all calls you make.

•

Anonymous Call Blocker

– Blocks all calls in which the calling party does not display their name and

number. The caller will receive a message to display their Caller ID if they would like their call to
go through.

•

Find Me

– Simultaneously rings up to 3 other phone numbers when someone calls your Optimum

Voice number. The incoming call can be answered by any of the phones.

†

•

VIP Ringing

– Choose up to 32 phone numbers that will ring with a second ring tone when they call you.

•

Call Forwarding

– Automatically re-direct any incoming call to a different phone number. This is also

available by dialing *72 from your phone.

†

CALLING FEATURES MANAGED BY YOUR OPTIMUM VOICE PHONE

•

Voicemail

– When you hear a stutter dial tone, you have new voicemail messages. Dial your

Voicemail Access Number and enter your Voicemail password to hear messages and create voicemail
greetings. From home, you can also dial your Optimum Voice telephone number.

•

Caller ID

– Displays the name and number of a calling party. Requires a compatible Caller ID

display device or telephone and is automatically available.

•

Caller ID Blocking

– (*67) Hide your name and number when making a call. Dial *67 on a

per call basis.

•

Call Return

– (*69) Identify and dial the last incoming caller to your line. [Pressing 1 to initiate a call

back on Call Return (*69) does not work with all dialing plans (areas), it will just give you the number.]

•

Busy Redial

– (*66) When a number you called is busy, dial *66 and Optimum Voice will call you back

when the line you’re calling is free.

•

Three-Way Calling

– Add a third party to your conversation.

CALLER ID ON iO TV

Caller ID on iO TV displays Caller ID information on your television screen for all incoming calls to
your Optimum Voice phone line at no additional cost. To manage this feature on your SA digital cable
box, tune to Channel 630.

Visit

optimum.com/voice/included

to learn more.

†

Only available in the continental U.S.

Need Additional Phone Lines?

You can add up to three additional phone numbers to your Optimum Voice phone service.

For more information, visit

optimum.com/voice

08-1000 SA Guide_ENGSPAN:08-1000 SA Guide_ENGSPAN 12/31/08 1:08 PM Page 23

CUSTOMER SUPPORT

•

Answer Center

– For answers to many common questions, including help with your voicemail and calling

features, visit

optimum.com/support

•

Live Chat

– You can chat online with a Customer Support Representative. Our representatives are

available from 8 a.m. to midnight, 7 days a week. Just visit

optimum.com/support

, then scroll down

and click on “Chat with Tech Support”.

•

E-Mail/In Person/By Phone

– Contact us by e-mail, in person or by phone. Visit

optimum.com

, click on

Customer Support and click on “Contact Us.”

PROBLEM:

TROUBLESHOOTING:

•

Verify that the cable is securely connected to the modem and that the modem
is powered on and in active status with 4 green lights displayed.

•

Ensure the telephone cord is connected properly to the line on the modem that

is affected.

•

Check that your telephone is working properly. Connect a telephone that you have
confirmed is working directly into LINE 1 of the modem, bypassing any wall jacks in
use. This could also identify static/hum issues. If the problem still exists, the
problem is with your home wiring. A service technician can visit your home to fix
the problem for a service charge.

•

Verify that the telephone cord is connected properly to LINE 1 of the modem.

•

Move the wire line telephone or cordless base station, along with the telephone
cord, as far away from the PC as possible.

•

If you’re already registered for voicemail, please ensure that your voicemail is
activated by logging on to

optimum.com/myov

•

Check the setting for the number of rings before voicemail answers. This is
accessed through

My Optimum Voice

. The default is 4 rings. Your voicemail box

may be full. Delete any unwanted messages.

•

Shut down and power off your computer.

•

Unplug the modem from the power cord on the back on the modem.

•

After 30 seconds, plug the power cord back into the modem, and wait for the
lights to change to solid green (this may take up to five minutes). DO NOT turn
your computer back on yet. Once the lights turn solid, power on your computer
and start your Internet browser. You should now be able to access the Internet.

•

If the lights still do not turn solid green, you should verify that all of the
modem connections are tight, and that the modem is connected to the cable at
its first point of entry into your business location (or as close as possible).
After checking your connections and cabling, repeat the above steps.

•

If you still cannot access the Internet, please contact Customer Support
at 1-800-300-5215 or dial 611 from your Optimum Voice telephone for further
assistance.

NO DIAL TONE

NOT RECEIVING
VOICEMAIL MESSAGES

STATIC/HUM ON LINE

Need to register your modem? Misplaced your Optimum Installation CD? No problem.

Simply go to

https://install.optimum.com

to begin.

BLINKING LIGHTS ON
THE VOICE-ENABLED
MODEM, BUT NO
CONNECTION TO
THE INTERNET

TROUBLESHOOTING
& CUSTOMER SUPPORT

OPTIMUM VOICE WORLD CALL

OPTIMUM VOICE

PER MINUTE

INTERNATIONAL CALLING

•

It’s easy to use

— simply call directly from your home Optimum Voice phone —— with

no extra

numbers or special codes to dial

•

No hidden fees and no per-minute or connection charges.

•

Same low rate every month

with no surprises.

•

Up to 250 minutes of calling anywhere in the world, day or night.

•

Monitor your usage and call history at the

My Optimum Voice

website:

optimum.com/myov

•

Easy billing

to your account — no prepaid calling cards to purchase.

•

Balance Checking

- check how many minutes you have remaining by dialing *225 from your

Optimum Voice phone.

For additional information, visit

optimum.com/worldcall

Optimum Voice also offers great per minute rates on International calls. Flexible call management
capabilities allow you to access your voicemail and calling information from any Internet connection.
Use it like a calling card and get the same great rates, even when you're away. Visit

optimum.com/voice/international

for details.

OPTIMUM VOICE WORLD CALL available to Optimum Voice customers. Residential accounts in good standing only. Monthly rate of $19.95
includes 250 minutes per monthly billing cycle of international calls, which includes up to 30 minutes of calling to Cuba per monthly billing cycle.
Customers exceeding 250 total international minutes or 30 minutes to Cuba in a given monthly billing cycle will automatically be charged an
additional $19.95 for an additional block of 250 minutes, which includes up to 30 minutes to Cuba for use that billing cycle month. Customers
that use all of their 30 minutes to Cuba from their additional minute block will be blocked from calling Cuba until the beginning of their next
billing cycle. Customers exceeding 500 minutes in a given billing cycle will have their international calling blocked and must wait until the start of
their next billing cycle to resume international calling. Available only via direct dial from customer's Optimum Voice phone. Remote dialing is not
available. Calls to satellite phones and audiotext lines/destinations not available. See

optimum.com/worldcall

for details.

OPTIMUM VOICE WORLD CA

08-1000 SA Guide_ENGSPAN:08-1000 SA Guide_ENGSPAN 12/31/08 1:08 PM Page 25

911 SERVICE

•

Optimum Voice service includes 911.

•

When 911 is dialed, emergency services are automatically provided with the name, phone number and
address associated with your account.

•

911 service will only operate properly if the modem remains at the service address specified on your
Cablevision account at the time of installation. You must contact Customer Support before moving the
modem to a different address.

•

If the cable network is disrupted, or your Optimum Voice service is disconnected for any reason,
911 service will not be available. If power is lost, 911 will not operate without a back-up battery.
A back-up battery power supply is available at

optimum.com/battery

MODEM POWER

•

Your Optimum Voice modem is electrically powered. In the event of a power outage or network outage
(whether unplanned or maintenance related), your Optimum Voice service will not function. This includes
911 and any security system that uses Optimum Voice to connect to central station monitoring.

•

If a back-up battery is connected to your modem to provide power supply during a local power failure, the
Optimum Voice portion of the modem will continue to operate as long as the back-up battery is functional.
However, the back-up battery may not power the ethernet port which is used for Optimum Online service.
Visit

optimum.com/battery

to learn more, or to purchase a back-up battery.

HOME SECURITY AND MEDICAL ALERT SYSTEMS

•

Customers who use Optimum Voice as a connection between their home security system and central
station monitoring are responsible for testing their system with their alarm company at the time of
installation and on an ongoing basis, and also must notify their alarm company of any change in
their telephone number.

•

Cablevision does not support the use of any Optimum Voice service as a connection for emergency

medical alert systems, high-security monitoring systems or fire alarm systems. We will provide a wire
connection so that Optimum Voice services are available for use with your existing security system.
Customer must follow-up with their alarm company to confirm that they have your correct and current
phone number and to perform any periodic operational tests that your central station-monitoring
provider might recommend. In the event of an outage, your Optimum Voice service will not be
available to contact your central station-monitoring provider.

Complete Terms of Service can be found on

optimum.com

by scrolling to the bottom of the page and clicking on

“Terms of Service”

SERVICIO 9

11 (911 MEJOR

ADO)

•

El se

rvicio Optimum Vo

ice incluy

e 911.

•

Con 9

11, al marcar 9

11, los s

ervicio

s de emergencia s

e ent

era

n automátic

ament

e del nombre

, número

de te

léfono y dir

ción del tit

ular de la cuent

•

El se

rvicio 911 funciona adecuadament

e sólo si el módem permanec

e en el domicilio de s

ervicio

especific

ado en su cuenta

de Cable

vision en el momento de la ins

talación. Debe c

ont

acta

r a

Asiste

ncia al Cliente ant

es de tr

asladar el módem a otro

domicilio.

•

Si la red de c

able sufriera

algún problema, o su s

ervicio Optimum V

oic

e fuera de

onectado por

cualquier motivo

, el se

rvicio 911 no e

stará disponible

. L

rvicios 9

11 no funcionarán sin electricidad.

optimum.com/

ttery

ofr

ece

una pila de re

rva p

ara

suministr

ar electricidad.

ALIMENT A

CIÓN ELÉCTRIC

A DEL MÓDEM

•

módem de Optimum Vo

ice funciona c

on co

rriente eléctric

a. En ca

de inte

rrumpirse

la co

rriente

, o

si la red de c

able sufriera

algún problema (

ya s

ea impr

evis

lacionado con t

are

as de

mantenimient

o), no funcionará su s

ervicio de Optimum V

oic

e. Es

incluye 9

11 y to

do sistema de

seguridad que utilic

e Optimum Vo

ice p

ara

conect

arse

a la est

ación ce

ntra

l de seguridad.

•

Si está c

onectada una pila de r

ese

rva a su módem p

ara

pro

veerle ener

gía eléctrica dur

ant

e un apagón

loca

l, la pa

rte Optimum V

oic

e del módem seguirá funcionando mientr

as que la pila de re

rva e

sté

rgada. Sin emb

arg

o, e

s po

sible que la pila de re

rva no le pr

ea ener

gía eléctrica al puer

etherne

t que s

e utiliz

a pa

else

rvicio Optimum Online. V

isit

optimum.com/

ttery

obte

ner

más info

rmación, o pa

compr

ar una pila de r

ese

rva.

SIST

EMAS

DE SEGURID

AD EN EL HOG

AR Y DE ALER

T A

MÉDICA

•

s cliente

s que utiliz

an Optimum Vo

ice c

omo una cone

xión entre el sis

tema de s

eguridad de su hogar

y una ce

ntra

l de vigilancia son r

esponsable

s de pr

obar su sis

tema c

on la comp

añía de seguridad en el

momento de ef

ectu

ar la instalación y c

ontinuament

e, y t

ambién deben notific

ar a dicha c

ompañía de

do ca

mbio en su número

lefónico

•

Cable

vision no re

spalda el us

o de ningún se

rvicio de Optimum Vo

ice c

omo cone

xión pa

los sis

temas de

alerta

de emergencia médic

a, sis

temas de monit

ore

o de alta-s

eguridad o el sistemas de alarma c

ontr

ince

ndio. No

tro

s le pr

eerémos una c

onexión de alambr

e, de modo que lo

s se

rvicios de Optimum

ice e

stén disponible

s p

ara

uso c

on su sistema de s

eguridad. El cliente debe c

omunica

rse c

on su

comp

añía de seguridad p

ara

nfirmar que ello

s te

ngan su número

de te

léfono c

orr

ecto

y actu

al, y pa

alizar cualquier prueb

a oper

acional periódica

comendada por la e

stación c

entr

al de monit

ore

o. En

de un apagón, su s

ervicio de int

errupción su s

ervicio de Optimum V

oic

e no est

ará disponible pa

ntact

ar a la e

stación c

entr

al de su pr

eedor de monito

s términos de s

ervicio c

ompleto

s se

pueden enco

ntra

r en

optimum.co

, desplazándo

hasta el pie de la página y

haciendo clic en “T erms o

f S

ervic

e” (“Término

s de s

ervicio

”).

OPTIMUM VOICE

IMPORTANT INFORMATION

OPTIMUM V

OICE

INFORMA

CIÓN IMPORT

ANTE

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