Garden Treasures Living BSH-A-SS Manual - User Manual

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GAS

PATIO HEATER

MODEL #BSH-A-SS

Français p.

Español p. 51

Serial Number

Purchase Date

Questions, problems, missing parts? Before returning to your retailer, call our
customer service department at 1-8

888-775-1330

, 8 a.m. -

p.m.,

ST, Monday -

Friday.

ANS Z83.26-2007/CSA 2.37-2007 Gas-Fired Outdoor Infrared Patio Heaters
ANS Z83.26a-2008/CSA 2.37a-2008 Gas-Fired Outdoor Infrared Patio Heaters
ATTACH YOUR RECEIPT HERE

FOR YOUR SAFETY
If you smell gas:
1. Shut off gas to the appliance.

2. Extinguish any open flame.

3. If odor continues, keep away from
the appliance and immediately call

your gas supplier or fire department.

Do not store or use gasoline or other

flammable vapors and liquids in the

vicinity of this or any other appliance.
An LP-cylinder not connected for use
shall not be stored in the vicinity of
this or any other appliance.

WARNING

WARNING:

For Outdoor Use Only

CARBON MONOXIDE
HAZARD
This appliance can
produce carbon monoxide
which has no odor. Using
it in an enclosed space
can kill you. Never use
this appliance in an
enclosed space such as a
camper, tent or home.

DANGER

DANGER

TABLE OF CONTENTS

Package Contents............................................................................................................... 3

Hardware Contents...............................................................................................................4

Safety Information............................................................................................................... 4

Preparation ......................................................................................................................... 8

Assembly Instructions ........................................................................................................ 9

Operating Instructions ........................................................................................................ 11

Care and Maintenance ....................................................................................................... 13

Troubleshooting................................................................................................................... 14

Warranty.............................................................................................................................. 15

Replacement Parts List ...................................................................................................... 16

PACKAGE CONTENTS

PART

DESCRIPTION

QUANTITY

Reflector

Mesh

Mesh Base

Top Plate

Upper Support

Protective Guard

Glass Tube

Middle Cover

Control Box Assembly

Side Panel

Lower Support

Block Belt

Wheel Assembly

PART

DESCRIPTION

QUANTITY

Bottom Plate

Front Panel

Gas Hose and Regulator

Tabletop

Table Connect Panel

HARDWARE CONTENTS

(shown actual size)

Wing Nut

Qty. 3

Stud

Qty. 6

• EXPLOSION - FIRE HAZARD
• Keep solid combustibles, such as building materials, paper or cardboard, a safe
distance away from the heater as recommended by the instructions.

• Provide adequate clearances around air openings into the combustion chamber.

• Never use the heater in spaces that do or may contain volatile or airborne
combustibles, or products such as gasoline, solvents, paint thinner, dust particles or
unknown chemicals.
• During operation, this product can be a source of ignition. Keep heater area clear and
free from combustible materials, gasoline, paint thinner, cleaning solvents and other

flammable vapors and liquids. Do not use heater in areas with high dust content.

Minimum heater clearances from combustible materials: three (3) feet from the sides and
two (2) feet from the top.

Small Flat

Washer

Qty. 6

M5 x 12 mm Screw

Qty. 42

M6 x 10 mm Bolt

Qty. 8

Knob

Qty. 1

Chain
Qty. 1

(not actual size)

SAFETY INFORMATION

Please read and understand this entire manual before attempting to assemble, operate or install
the product.

This manual contains important information about the assembly, operation and maintenance

of this patio heater. General safety information is presented in these first few pages and is also

located throughout the manual. Keep this manual for future reference and to educate new users
of this product. This manual should be read in conjunction with the labeling on the product. Safety

precautions are essential when any mechanical or propane-fueled equipment is involved. These

precautions are necessary when using, storing, and servicing this item. Using this equipment

with the respect and caution demanded will reduce the possibilities of personal injury or property
damage. The following symbols shown below are used extensively throughout this manual.
Always heed these precautions, as they are essential when using any mechanical or fueled

equipment.

SAFETY INFORMATION

DANGER

• CARBON MONOXIDE HAZARD
• This heater is a combustion appliance. All combustion appliances produce carbon
monoxide (CO) during the combustion process. This product is designed to
produce extremely minute, non-hazardous amounts of CO if used and maintained in

accordance with all warnings and instructions. Do not block air flow into or out of the

heater.

• Carbon Monoxide (CO) poisoning produces flu-like symptoms, watery eyes,

headaches, dizziness, fatigue and possibly death. You can’t see it and you can’t smell
it. It’s an invisible killer. If these symptoms are present during operation of this product
get fresh air immediately!
• For outdoor use only.
• Never use inside house, or other unventilated or enclosed areas.
• This heater consumes air (oxygen). Do not use in unventilated or enclosed areas to
avoid endangering your life.

DANGER

• EXPLOSION - FIRE HAZARD

• Never store propane near high heat, open flames, pilot lights, direct sunlight, other

ignition sources or where temperatures exceed 120°F
• Propane vapors are heavier than air and can accumulate in low places. If you smell
gas, leave the area immediately.

• Never install or remove propane cylinder while heater is lighted, near flame, pilot lights,

other ignition sources or while heater is hot to touch.

• This heater is red hot during use and can ignite flammables too close to the burner.

Keep flammables at least 3 feet from sides and 2 feet from top. Keep gasoline and other

flammable liquids and vapors well away from heater.

• Store the propane cylinder outdoors in a well ventilated space out of reach of children.
Never store the propane cylinder in an enclosed area (house, garage, etc.). If heater is to
be stored indoors, disconnect the propane cylinder for outdoor storage.

DANGER

Failure to comply with the precautions and
instructions provided with this heater can
result in death, serious bodily injury and
property loss or damage from hazards of

fire, explosion, burn, asphyxiation, and/

or carbon monoxide poisoning. Only
persons who can understand and follow
the instructions should use or service this
heater.

DANGER

FOR YOUR SAFETY
If you smell gas:
1. Shut off gas to the appliance.

2. Extinguish any open flame.

3. If odor continues, keep away from the
appliance and immediately call your gas

supplier or fire department.

DANGER

M8 Cap Nut

Qty. 3

M4 x 10 mm

Screw

Qty. 1

Wrench

Qty. 1

(not actual size)

Phillips Screwdriver

Qty. 1

(not actual size)

Fixing

Bracket

Qty. 3

M8 Nut

Qty. 3

M4 Nut

Qty. 1

Wafer
Qty. 1

• CARBON MONOXIDE HAZARD
• We cannot foresee every use that may be made of our heaters.

• Check with your local fire safety authority if you have questions about heater use.

• Other standards govern the use of fuel gases and heat producing products for specific

uses. Your local authorities can advise you about these.
• Never use inside house, or other unventilated or enclosed areas.
• This heater consumes air (oxygen). Do not use in unventilated or enclosed areas to
avoid endangering your life.

WARNING

SAFETY INFORMATION

WARNING

BURN HAZARD
• Never leave heater unattended when hot or in use.
• Keep out of reach of children.

WARNING

• California Proposition 65
Combustion by-products produced when using this product contain chemicals known to
the state of California to cause cancer, birth defects, and other reproductive harm.

• Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this

or any other appliance.An LP-cylinder not connected for use shall not be stored in the
vicinity of this or any other appliance.

WARNING

• Improper installation, adjustment, alteration, service or maintenance can cause property
damage, injury or death. Read the installation, operation and maintenance instructions

thoroughly before installing or servicing this equipment.

BURN HAZARD
• Certain materials or items, when stored under the heater, will be subjected to radiant
heat and could be seriously damaged.

• This product is fueled by propane gas. Propane gas is invisible, odorless, and

flammable. An odorant is normally added to help detect leaks and can be described as a

“rotten egg” smell. The odorant can fade over time so leaking gas is not always
detectable by smell alone.
• Propane gas is heavier than air and leaking propane will sink to the lowest level
possible. It can ignite by ignition sources including matches, lighters, sparks or open

flames of any kind many feet away from the original leak. Use only propane gas set up

for vapor withdrawal.
• Store or use propane gas in compliance with local ordinances and codes or with ANS/
NFPA 58. Turn off propane when not in use.

WARNING

SAFETY INFORMATION

• Alert children and adults to the hazards of high surface temperatures. Stay away from
these surfaces to avoid burning skin or igniting clothing.
• Carefully supervise young children when in the vicinity of the heater.

• Do not hang clothing or any other flammable materials from the heater, or place on or

near the heater.
• Replace any guard or protective device removed for servicing the appliance prior to
placing back in service.

• Installation and repair should be done by a qualified service person. The heater should

be inspected before use and annually by a qualified service person.

• More frequent cleaning may be required as necessary.

• It is imperative that the control compartment, burners, and circulating air passageway of
the appliance be kept clean.

WARNING

• Keep all connections and fittings clean. Make sure propane cylinder valve outlet is

clean.

• During set up, check all connections and fittings for leaks using soapy water. Never use

a flame.

• Use as a heating appliance only. Never alter in any way or use with any device.

CAUTION

ASSEMBLY INSTRUCTIONS

Hardware Used

WARNING:

Two people are required to

safely assemble the product!

1. Assemble the three lower supports (K) to
the bottom plate (N) and control box assembly
(I) using the M5 x 12 mm screws (DD).
Align the side of bottom plate (N) with the
holes with the side of control box assembly (I)
with the knobs. Make sure the bottom plate (N)
and control box assembly (I) are not upside
down, then use Phillips screwdriver (OO) to
fasten each to the lower supports (K) with
M5 x 12 mm screws (DD). DO NOT yet tighten
the M5 x 12 mm screws (DD) on control box
assembly (I).

2. Using wrench (NN), assemble the wheel
assembly (M) to the bottom plate (N) with
M6 x 10 mm bolts (EE).

M5 x 12 mm Screw

M6 x 10 mm Bolt

x 9

x 8

Philips
Screwdriver

x 1

Wrench

x 1

A dented, rusted or damaged propane cylinder
may be hazardous and should be checked by your
cylinder supplier. Never use a propane cylinder with
a damaged valve connection.

The propane cylinder must be constructed and
marked in accordance with the specifications
for LP gas cylinders of the U.S. Department of
Transportation (DOT) or the standard for cylinders,
spheres and tubes for transportation of dangerous
goods and commission, CAN/CSA-B339.

The cylinder must have a listed overfilling
prevention device.

The cylinder must have a connection device compatible with the connection for the appliance.

The cylinder used must include a collar to protect the cylinder valve.

Never connect an unregulated propane cylinder to the heater.

Do not store a spare LP-gas cylinder under or near this appliance.

Never fill the cylinder beyond 80 percent full.

Place the dust cap on the cylinder valve outlet whenever the cylinder is not in use. Only install the
type of dust cap on the cylinder valve that is provided with the cylinder valve. Other type of caps or
plugs may result in leakage of propane.

Standard 20 lb. tank

SAFETY INFORMATION

PREPARATION

Before beginning assembly of product, make sure all parts are present. Compare parts with package
contents list and hardware contents list. If any part is missing or damaged, do not attempt to
assemble the product.

Estimated Assembly Time:

60 minutes

Tools Required for Assembly (not included): Phillips Screwdriver and Leak Detection Solution.

ASSEMBLY INSTRUCTIONS

Hardware Used

5. Use Phillips screwdriver (OO) to secure
the top plate (D) to the upper supports (E)
with M5 x 12 mm screws (DD).

6. Connect upper supports (E) to the lower
supports (K) with M5 x 12 mm screws (DD)
and previously installed M5 x 12 mm screws
(DD) on control box assembly (I).
Tighten with Phillips screwdriver (OO).

M5 x 12 mm Screw

x 6

Philips
Screwdriver

x 1

Hardware Used

M5 x 12 mm Screw

x 3

Philips
Screwdriver

x 1

ASSEMBLY INSTRUCTIONS

Hardware Used

3. Use Phillips screwdriver (OO) to secure
the block belt (L) to the lower supports (K)
with M5 x 12 mm screws (DD).

4. Connect upper supports (E) to the lower
supports (K) with M5 x 12 mm screws (DD)
and previously installed M5 x 12 mm screws
(DD) on control box assembly (I).
Tighten with Phillips screwdriver (OO).

M5 x 12 mm Screw

x 4

Philips
Screwdriver

x 1

Hardware Used

M5 x 12 mm Screw

x 6

Philips
Screwdriver

x 1

ASSEMBLY INSTRUCTIONS

9. Use Phillips screwdriver (OO) to install
side panels (J) to bottom of assembly
with M5 x 12 mm screws (DD).
Note: Do not cover the panel where the
control knob is.

10. Using Phillips screwdriver (OO),
assemble the chain (LL) and wafer (KK) to
the inside of font panel (O) with M4 x 10 mm
screw (MM) and M4 nut (JJ). Then install
knob (II) to M4 x 10 mm screw (MM) on front
panel (O). Hang the chain (LL) from the hole
on control box assembly (I) and place the
pothooks on bottom of front panel (O) onto
the holes of the bottom plate (N).

Hardware Used

Knob

x 1

Wafer

x 1

Chain

x 1

M4 Nut

Hardware Used

M5 x 12 mm Screw

x 8

Philips
Screwdriver

x 1

M4 x 10mm Screw

x 1

Phillips
Screwdriver

x 1

ASSEMBLY INSTRUCTIONS

7. Carefully install the glass tube (G)
between the center of top plate (D) and
control box assembly (I). Make sure the
end of the glass tube (G) is inserted securely
into the three clips of the control box
assembly (I).

8. Carefully lean the assembly down so you
can install studs (CC) to top plate (D),
securing the studs (CC) with M8 cap nuts
(HH). Assemble the mesh (B) to the studs
(CC) with M8 nuts (GG). Secure the mesh (B)
to the mesh base (C) with M5 x 12 mm
screws (DD).

Hardware Used

Stud

x 3

M8 Nut

x 3

M8 Cap Nut

x 3

M5 x 12 mm Screw

ASSEMBLY INSTRUCTIONS

Hardware Used

13. Secure the table connect panel (R) to the
side door with M5 x 12 mm bolts (DD). Install
table (Q) by putting the preassembled bolts
through the holes of the table connect panel
(R). Repeat for the other side door.

14. OPTIONAL: Use nails (not included)
to secure unit to the ground.

M5 x 12 mm Screw

x 4

Philips
Screwdriver

x 1

ASSEMBLY INSTRUCTIONS

11. Use Phillips screwdriver (OO) to install
protective guards (F) to the upper supports (E)

with M5 x 12 mm screws (DD) and fixing

brackets (FF) as shown.

12. Carefully lean the assembly and attach

reflector (A) to mesh (B) with studs (CC),

small flat washers (BB) on either side of

reflector (A) and then wing nuts (AA).

Gently return the assembly to the upright
position.

Hardware Used

M5 x 12 mm Screw

x 3

Philips
Screwdriver

x 1

Fixing Bracket

x 3

Hardware Used

Wing Nut

x 3

Stud

x 1

Small Flat Washer

x 3

OPERATING INSTRUCTIONS

To check for a leak:
1. Make 2-3 oz. leak check solution (one part

liquid dishwashing detergent and three parts

water).
2. Apply several drops of solution where
regulator connects to cylinder and to all hose
and valve connections
3. Make sure all patio heater and light valves
are OFF.
4. Turn cylinder valve ON.

If bubbles appear at any connection, there is a
leak.

1. Turn cylinder valve OFF.
2. If leak is at regulator/cylinder valve connection:
Disconnect, reconnect, and perform another
leak check. Apply the soapy solution to all hose and
valve connections. If you continue to see bubbles
after several attempts, cylinder valve is defective
and should be returned to cylinder’s place of
purchase.
3. If leak is at hose/regulator connection:
This part is defective and you should contact the
customer service department for replacement.

If NO bubbles appear at any connection, the connections are secure.

NOTE: Whenever gas connections are loosened or removed, you must perform a complete leak test.

Perform all leak tests outdoors.

• Extinguish all open flames.

• NEVER leak test when smoking.
• Do not use the heater until all connections
have been leak tested and do not leak.

WARNING

Regulator / Cylinder

connection

ASSEMBLY INSTRUCTIONS

15. Connect gas hose and regulator (P) to control
box assembly (I). Do not cross-thread.

WARNING:

Ensure gas hose does not contact any

high temperature surfaces, or it may melt and leak

causing a fire.

16. Screw gas hose and regulator (P) to propane
cylinder (not included). Do not cross-thread.
WARNING: Use a standard 20 lb. propane cylinder
only.

Use this heater only with a propane vapor
withdrawal supply system. See chapter 5 of the

standard for storage and handling of liquefied

petroleum gas, ANS/NFPA 58. Your local library or

fire department should have this book.

A minimum supply pressure of 0.4 P.S.I. is required

for the purpose of input adjustment for propane
gas. Storage of an appliance indoors is permissible
only if the cylinder is disconnected and removed
from the appliance. A cylinder must be stored
outdoors in a well-ventilated area out of the reach
of children. A disconnected cylinder must have dust
caps tightly installed and must not be stored in a
building, garage or any other enclosed area. The
minimum permissible gas supply pressure of 10

W.C. is required for purpose of input adjustment. A

minimum of 17,000 BTUs per hour is the required

input rating for a heater with a rating less than full.
The pressure regulator and hose assembly
supplied with the appliance must be used.
The installation must conform with local codes,
or in the absence of local codes,with national fuel
gas code, ANS Z223.1/NFPA54, natural gas and
propane Installation Code, CSA B149.1, or propane
storage and handling code, B149.2.

OPERATING INSTRUCTIONS

Lighting:
Note: This heater is equipped with a pilot light that
allows for safer startups and shutdowns. Pilot must
be lit before main burner can be started.

1. Turn the control knob to the “OFF” position.
2. Fully open LP cylinder valve.
3. Push control knob in and rotate to pilot position.

Note: For initial start or after any cylinder change,
hold control knob in for 2 minutes to purge air from
gas lines before proceeding.

Caution: Do not attempt to operate the heater until you have read and understand all Safety
Information in this manual and all assembly is complete and leak checks have been performed.

Before Turning Gas Supply ON:

1. Your heater was designed and approved for outdoor use only. Do NOT use it inside a building,
garage, or any other enclosed area.

2. Make sure surrounding areas are free of combustible materials, gasoline, and other flammable

vapors or liquids.

3. Ensure that there is no obstruction to air ventilation. Be sure all gas connections are tight and
there are no leaks.
4. Be sure the cylinder cover is clear of debris. Be sure any component removed during assembly or
servicing is replaced and fastened prior to starting.

Before Lighting:

1. Heater should be thoroughly inspected before each use, and by a qualified service person at least

annually. If relighting a hot heater, always wait at least 5 minutes.
2. Inspect the hose assembly for evidence of excessive abrasion, cuts, or wear. Suspected areas
should be leak tested. If the hose leaks, it must be replaced prior to operation. Only use the

replacement hose assembly specified by manufacturer.

• CARBON MONOXIDE HAZARD
• For outdoor use only. Never use inside
house, or other unventilated or enclosed
areas. This heater consumes air (oxygen). Do
not use in unventilated or enclosed areas to
avoid endangering your life.

DANGER

Igniter

Variable
control knob

Lighting (continued):

4. Push and release the igniter button until pilot flame is

visible through the glass tube.
5. Once the pilot is lit, continue to depress the control knob
for 30 seconds.
6. If the pilot does not stay lit, repeat steps 4 to 6.
7. If after repeating steps 4 to 6 unit does not light, then:

• Push in control knob and turn counterclockwise to
“Pilot”.
• As you are depressing the control knob, place long
stem lighter through the glass tube to light the pilot.
• Repeat step 6.

8. Push in and turn the control knob to the “Hi”, then
release control knob. If you want a lower temperature,
push in the control knob and turn counterclockwise to the
“LOW.”

Note: If pilot fails to remain lit, all valves should be closed
and a waiting period of at least 5 minutes should pass
before attempting to light.

If you experience any ignition problem please consult
“Troubleshooting” on page 23.
Caution: Avoid inhaling fumes emitted from the heater’s

first use. Smoke and odor from the burning

of oils used in manufacturing will appear. Both smoke and
odor will dissipate after approximately 30 minutes. The
heater should NOT produce thick black smoke.
Note: The burner may be noisy when initially turned on. To
eliminate excessive noise from the burner,
turn the control knob to the PILOT position. Then, turn the
knob to the level of heat desired.

Note:

In normal conditions, the height of the flame is 2/3

the height of the glass tube when set in “Hi” position and

1/3 the height in “Low”. The flame should be stable and

bright with no noise or black smoke. The opposite would be
abnormal conditions.

Pilot

Variable

control knob

Igniter

Low

Normal

Abnormal

OPERATING INSTRUCTIONS

FOR YOUR SAFETY
Be careful when attempting to manually
ignite this heater. Holding in the control
knob for more than 10 seconds before

igniting the gas will cause a ball of flame

upon ignition.

WARNING

When Heater is ON:

Emitter screen will become bright red due to intense heat. The color is more visible at night. Burner

will display tongues of blue and yellow flame. These flames should not be yellow or produce thick

black smoke, indicating an obstruction of airflow through the burners. The flame should be blue with

straight yellow tops. If excessive yellow flame is detected, turn off heater and consult

“Troubleshooting” on page 20.

Re-lighting:
Note:

For your safety, control knob cannot be turned OFF without first depressing control knob in

PILOT position and then rotating it to OFF.

1. Turn control knob to OFF.
2. Wait at least 5 minutes, to let gas dissipate, before attempting to relight pilot.
3. Repeat the “Lighting” steps on prior page.

FOR YOUR SAFETY
Heater will be hot after use. Handle with
extreme care.

WARNING

Shut Down:

1. Turn control knob clockwise to PILOT. (Normally, burner will make a slight popping sound when
extinguished.) Burner will extinguish but PILOT will remain ON.
2. To extinguish PILOT, depress control knob and continue to turn it clockwise to OFF.
3. Turn cylinder valve clockwise to OFF and disconnect regulator when heater is not in use.

Note: After use, some discoloration of the emitter screen is normal.

OPERATION CHECKLIST

Perform this check before each use.

Before Operating:

I am familiar with entire owner’s manual and understand all precautions noted.
All components are properly assembled, intact and operable.
No alterations have been made.
All gas connections are secure and do not leak.
Wind velocity is below 10 mph.

Unit will operate at reduced efficiency below 40°F.

Heater is outdoors (outside any enclosure).

There is adequate fresh air ventilation.

CARE AND MAINTENANCE

FOR YOUR SAFETY:
• Do NOT touch or move heater for at least 45 minutes after use.

• Reflector is hot to the touch.

• Allow reflector to cool before touching.

• Keep exterior surfaces clean.

• Use warm soapy water for cleaning. Never use flammable or corrosive cleaning agents.

• While cleaning your unit, be sure to keep the area around the burner and pilot assembly dry at all
times. Do not submerge the control valve assembly. If the gas control is submerged in water, do
NOT use it. It must be replaced.

• Keep the appliance area clear and free from combustible materials, gasoline and other flammable

vapors and liquids.

• Do not obstruct the flow of combustion and ventilation air.

• Keep the ventilation opening(s) of the cylinder enclosure free and clear from debris.

• Air flow must be unobstructed. Keep controls, burner, and circulating air passageways clean.

• Spiders and insects can nest in burner or orifices. This dangerous condition can damage heater

and render it unsafe for use. Clean burner holes by using a heavy-duty pipe cleaner. Compressed
air may help clear away smaller particles.

• Carbon deposits may create a fire hazard. Clean dome and burner screen with warm soapy water

if any carbon deposits develop.

Note: In a salt-air environment (such as near an ocean), corrosion occurs more quickly than
normal. Frequently check for corroded areas and repair them promptly.

• Use high-quality automobile wax to help maintain the appearance of the heater. Apply to exterior

surfaces from the pole down. Do not apply to emitter screen or domes.

WARNING

Heater is away from gasoline or other flammable liquids or vapors.

Heater is away from windows, air intake openings, sprinklers and other water sources.
Heater is at least 24 in. on top and at least 36 in. on sides from combustible materials.
Heater is on a hard and level surface.
There are no signs of spider or insect nests.
All burner passages are clear.
All air circulation passages are clear.

Children ARE alerted of the hazards of high surface temperatures.

After Operation

1. Gas control is in OFF position.
2. Gas tank valve is OFF.
3. Disconnect gas line.

CARE AND MAINTENANCE

TROUBLESHOOTING

Between uses:

• Turn Control Knob OFF.
• Disconnect LP source.
• Store heater upright in an area sheltered from direct contact with inclement weather (such as rain,
sleet, hail, snow, dust and debris).
• If desired, cover heater to protect exterior surfaces and to help prevent build up in air passages.

Note: Wait until heater is cool before covering.

During periods of extended inactivity or when transporting:

• Turn Control Knob OFF.
• Disconnect LP source and move to a secure, well-ventilated location outdoors.
• Store heater upright in an area sheltered from direct contact with inclement weather (such as rain,
sleet, hail, snow, dust and debris).
• If desired, cover heater to protect exterior surfaces and to help prevent build up in air passages.
• Never leave LP cylinder exposed to direct sunlight or excessive heat.

Note: Wait until heater is cool before covering.

Service

Only a qualified service person should repair gas passages and associated components.

Caution: Always allow heater to cool before attempting service.

PROBLEM

POSSIBLE CAUSE

CORRECTIVE ACTION

Pilot won’t light

Note: Heater
operates
at reduced

efficiency

below 40ºF

1. Cylinder valve is closed

2. Blockage in orifice or pilot tube

3. Air in gas line

4. Low gas pressure with cylinder valve
fully open

5. Igniter fails

1. Open valve

2. Clean or replace orifice or pilot

tube
3. Open gas line and bleed it
(pressing control knob in) for not
more than 1 - 2 minutes or until
you smell gas
4. Turn cylinder valve OFF and
replace cylinder
5 .Use match to light pilot; obtain new
igniter and replace

Pilot won’t stay lit

1. Dirt built up around pilot
2. Connection between gas valve and
pilot assembly is loose
3. Thermocouple is not operating
correctly

1. Clean dirt from around pilot
2. Tighten connection and perform
leak check
3. Replace thermocouple

Burner won’t light

1. Propane cylinder is frosted over

2. Blockage in orifice

3. Control knob is not in ON position

1. Wait until the propane cylinder
warms up and becomes unfrosted
2. Clear blockage
3. Turn control knob to ON

Burner flame is low

1. Gas pressure is low

2. Outdoor temperature is less than
40ºF and tank is less than 1/4 full
3. Control knob fully ON

4. Spiders and insects nest in burner or

orifices

1. Turn cylinder valve OFF and
replace cylinder
2. Use a full cylinder

3. Check burner and orifices for

blockage

4. Clean burner and orifices

Thick black smoke

Blockage in burner

Remove blockage and clean burner
inside and outside

Gas odor with
extreme yellow

tipping of flame

Spiders and insects nest in burner or

orifices

Clean burner and orifices

Heater glow is
excessively uneven

Spiders and insects nest in burner or

orifices

Clean burner and orifices

Heater makes
popping noises

Spiders and insects nest in burner or

orifices

Clean burner and orifices

Carbon build-up

Dirt or film on reflector and burner

screen

Clean reflector and burner screen

WARRANTY

REPLACEMENT PARTS LIST

CUSTOMERS IN USA
Do not return this product to the store where you purchased it. Please call 1-

888-775-1330

for assistance.

CUSTOMERS IN CANADA
Only return this product to the store if it was purchased within 90 days. If you have problems

after 90 days of purchase, please CALL 1-8

88-775-1330

. DATED PROOF OF PURCHASE

REQUIRED FOR WARRANTY SERVICE.

This product is inspected, tested and carefully packaged to minimize the chance of damage
during shipment. If a part (excluding light bulbs and fuses*) within one year from the date of
purchase proves to be defective in material or fabrication under normal use, the part will be
repaired or replaced. The Company’s obligation under the warranty is to replace or repair
defective parts at our discretion. Any expenses or damage resulting from the installation,
removal or transportation of the product will the responsibility of the owner and are not
covered by this warranty. The owner assumes all other risks arising out from the use or
misuse of the product. The warranty will be void if the product damage or failure is deemed
by the Company to be caused by accident, alteration, misuse, abuse, incorrect installation or
removal, or connection to an incorrect power source by the owner. The Company neither
assumes, nor authorizes any person or entity to assume for it any obligation or liability
associated with its products.
* Light bulbs and fuses are not covered under this warranty.

If you have any questions regarding the warranty or service, please call our toll

free number: 1-8

88-775-1330

For replacement parts, call our customer service department at 1-8

88-775-1330

8 a.m. -

p.m.,

ST, Monday - Friday.

PART

DESCRIPTION

PART #

Reflector Shield

383826-A

Glass Tube

383826-G

Hardware Pack

328157-THP-MBS

Printed in

China