Ford Sync 2 Quick Manual - User Manual

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Quick

Guide

| SYNC

Using the touch screen

Be sure to use these tips when operating the

SYNC

2 system:

•

Ensure that your hands are clean, dry and

free of moisture.

•

Touch and release the screen features you want.

•

Notice how the system responds before continuing.

•

Touch anywhere in the quadrant, in addition to the

corners, to access features.

•

Avoid any continuously rapid pressing

of the same button.

•

Clean the display with a clean, soft cloth.

LCD screen/laptop wipes from an electronics

store can also be used. If dirt or ﬁngerprints are
still visible, apply a small amount of alcohol to

the cloth. Never use regular glass cleaner,
alcohol spray, detergent or any type of solvent,
as it could damage the screen.

•

To keep the system operating at peak performance,

your Ford dealership may perform system soft ware
updates when available.

Consistent controls

To make the system easy to use, you’ll ﬁnd a

common layout structure throughout. A grid helps
deﬁne a consistent location and size of features
available to you.

High-priority features appear much larger than

low-priority ones.

Toggle buttons have a consistent look with on/off

behaviour.

Some buttons have multiple light bars to highlight

that additional features are available.

Arrows indicate additional content

using page up or down.

SECONDARY

CONTROLS

CONTENT

CONTROLS

PRIMARY

CONTROLS

Operating certain parts of this system while driving can distract your attention away from the road and possibly cause an accident
or other serious consequences. Do not change system settings or enter data non-verbally (using your hands) while driving.
Stop the vehicle in a safe and legal manner before attempting these operations. This is important since while setting up or changing
some functions you might be required to distract your attention away from the road and remove your hands from the wheel.

GENERAL TIPS

▲

Keep your eyes on the road and hands on the wheel using
SYNC

2 driver-connect technology. It puts you in control of

what you want when you want it — through voice, touch or a mix
of both. There are also settings and controls you can personalise
to suit your interests and the level of engagement you desire.
Plus, the Navigation System (where applicable) provides turn-by-
turn directions with 3D maps, points of interest and more.

Make sure you read your SYNC

2 Owner’s Manual before using

this feature for the ﬁ rst time. This QuickGuide provides useful
information on commonly used features but is not intended to
replace the detailed instructions and warnings contained in your
SYNC

2 Owner’s Manual.

Quick

Guide

| SYNC

Quick

Guide

| SYNC

Speed-restricted features

Ford proactively locks out access to typing via the touch screen while the vehicle is travelling more than 5km/h
(eg. typing a navigation destination). However, some of these features are still available via voice commands.

Mobile
phone

•

Pairing a

Bluetooth

phone.

•

Lists/entries are limited for phone contacts

and recent phone call entries.

Tips for using voice:

- The

Voice

feature allows you to operate

various functions of the SYNC

2 system by voice

commands, to minimise driver distraction.

- When the

Voice

button on the steering wheel

is pressed, a “SYNC” tone sounds. A second tone will
sound when the system is ready for a voice command,
and a

Listening Ear

will be displayed in the

screen's lower menu bar.

- Say commands in a smooth, conﬁ dent voice at a

normal pace, directing your voice at the SYNC

microphone located in the overhead console.
Avoid “

ahhs

” and “

umms

” when saying a command.

- Say all the words of a command in the correct

order (eg. “

Call John Doe.

” “

Find an address

”).

- Say

“What can I say?”

for a written list of

voice commands on the screen or say

“Help”

if you want audible help for the current mode
(eg. Phone, Radio, Navigation, USB).

- Ensure the vehicle interior is quiet (windows

closed, passengers not talking) for optimum
SYNC

2 voice recognition.

- Once SYNC

2 has completed your voice

command action, the

Voice

feature is turned off .

For another voice command, the

Voice

button

must be pressed again.

Refer to the Voice Commands section for more
popular commands.

Text
messages

•

Composing text messages.

•

Viewing received text messages.

•

Editing preset text messages.

Navigation

(where applicable)

•

Using the keyboard to enter a destination.

•

Adding/editing address book entries or avoid areas.

Wi-ﬁ

wireless

•

Editing wireless settings.

•

Editing the list of wireless networks.

Photos/
graphics

•

Editing the screen’s wallpaper.

or adding new wallpaper.

System
functionality

•

Editing settings while the rear view camera

is active.

Bluetooth®

is a registered trademark of Bluetooth SIG Inc. and is used under licence. Some phones not compatible.

Bluetooth®

is a registered trademark of Bluetooth SIG Inc. and is used under licence. Some phones not compatible.

Master the basics

In some vehicles, traditional knobs and buttons
have been replaced by controls and screens familiar
to anyone with experience using remote controls or

gaming systems.

Audio

Phone

Voice

GETTING FAMILIAR

To optimise your experience using SYNC

2, there are two essential devices to have with

you;

Bluetooth®

-enabled phone and digital media player.

Bluetooth

is the wireless technology that is used to connect your vehicle with your

phone or other compatible devices. For details on compatible devices, visit www.ford.
co.nz/owner for a dynamic device compatibility tool that is frequently updated with the
latest technology on the market.

Quick

Guide

| SYNC

Four-corner touch screen

(standard)

Any of the four main categories can be made active by

touching anywhere in the function’s respective quadrant.

Phone

(A) touch this corner to access the phone

functions.

Information

(B) touch this corner for SYNC

system messages, Calendar and Apps options.

Entertainment

available music/media sources.

Climate

(D) touch this corner to access all available

climate functions.

Home

(F) touch this to return to the home screen.

Settings

(G) touch this to access personalised

system settings.

Four-corner touch screen

(when Navigation is standard)

Phone

(A) touch this corner to access the phone

functions.

Navigation

(B) touch this corner to access

navigation maps or directions.

Entertainment

music/media sources.

Climate

(D) touch this corner to access all available

climate functions.

Information

(E) touch this to get SYNC

2 system

messages, Calendar, Apps options and current
location.

Home

(F) touch this to return to the home screen.

Settings

(G) touch this to access personalised

system settings.

Touch screen

The touch screen uses four “smart corners” to organise functions into four categories:
Phone, Entertainment, Information or Navigation and Climate.

Set up your owner account

Learn more about how SYNC

2 works, discover how

to personalise your experience, get support when you
need it and much more.

Go to

www.ford.co.nz/owner

Select

Dashboard Account > Sign up

Follow the on-screen instructions

Pair your phone

To optimise the performance of your

Bluetooth

ensure that you have the latest soft ware installed
on your device and that your phone is compatible
with SYNC

Pairing is what allows

Bluetooth

devices to

communicate with each other securely. It can only

be done when the vehicle is not in motion.

Make sure that your vehicle is in (P)

Park

and both

your ignition and radio are turned on.

If no phone has been previously paired, touch

Pair Phone

. If another phone is to be added, touch

Connect a Phone

and

Add Device

“Find SYNC

2” will appear on the screen, and instructs

you to begin the pairing process from your device.

Make sure that

Bluetooth

is set to on and your

mobile phone is in the pairing mode:

–

A message will appear on the touch screen

indicating that your device is trying to pair with

SYNC

2. A 6-digit pin will appear on your device.

–

If your device does not support secure
simple pairing, you will have to enter the pin

manually. Search for devices on your mobile
phone until your phone ﬁnds SYNC

Then, select SYNC

2 and add the 6-digit

pin displayed on the touch screen.

When prompted on your phone’s display,

conﬁrm that the pin provided by SYNC

2 matches

the pin displayed on your mobile phone.

The display will indicate when the pairing

is successful.

Conﬁrm voicemail number set

Auto Phonebook

Download

to on and touch

Apply

A message will appear on your phone requesting

access to your messages and Contacts. Select

Bluetooth®

is a registered trademark of Bluetooth SIG Inc. and is used under licence. Some phones not compatible. 2 Refer to phone compatibility list on

www.ford.co.nz/owner.

GETTING STARTED

Begin with the most important things that will optimise your experience.

Quick

Guide

| SYNC

Insert SD card for Navigation

(if equipped)

In vehicles ﬁ tted with the

Navigation

feature,

an SD card is supplied that contains the maps

Ensure that the SD card is inserted into the media

hub located in the centre console.

Navigation features will only work if the SD card is

properly installed .

Set up your digital media player

Connect your device to the USB port.

Touch the

Voice

button and say

“USB.”

Wait until indexing is ﬁ nished to gain complete voice

control. (Depending on how many digital media ﬁles
are on your connected device, the screen may display
Indexing until the indexing function is completed).

You will then be taken to the

Play

menu.

Say

“Play track <name of song>.”

Set my home for Navigation

(if equipped)

You can set home as the nearest intersection

to ensure privacy or your speciﬁc home address.
Make sure the vehicle is in Park ﬁrst.

Touch

Dest

. on the

Navigation

corner.

Touch

My Home

and answer

Yes

to the

“Home address empty. Add it now?”

prompt.

Touch either (i)

Address

or (ii)

Junction

, and you

can begin to input the desired information:

(i) where address chosen - use the keyboard

and enter the city/suburb, street and number.

Touch

to save this address as My Home.

(ii) use the keyboard to enter the city/suburb,

the ﬁ rst street and the second street. My Home
will be automatically saved.

For both selections, My Home appears as an entry in

the

Favourites

screen when ﬁ nished.

Set your radio presets

Refer to the

Entertainment

section of this guide.

Make and receive calls

Press the

Voice

button

on the steering wheel

to make a call, then say “

Call <say name exactly as in

phonebook>

” or “

dial <desired number>.

”

To receive a call, press the

Phone

button

the steering wheel or accept using the green phone
icon on the touch screen.

To end a call, press and hold the

Phone

button for

at least 2 seconds.

Browse your Phonebook in the phone menu.

Conﬁrm your contacts have been downloaded to

SYNC

2. Remember to say the contact name just

as it is listed.

Text messages

•

Text messages can be received and viewed

(if under 5 km/hour) or SYNC

2 can read the

message out to you at any time.

When the message arrives, an audible tone sounds and
the screen displays a pop-up menu. You can then select
to view, listen, dial or ignore via the screen or voice.

•

Text messages can be composed and sent

(if under 5 km/hour) or preset texts can be sent via

voice at any time.

Note: some phones don’t support this feature of SYNC

(Refer to phone compatibility list on ford.co.nz/owner).

Do more

Your phone connects you with many other features:

•

Transfer

calls seamlessly from SYNC

2 to phone as

you get into or out of your vehicle.

•

Do Not Disturb

feature: In the home screen, touch

Do Not Disturb

from the Phone corner to divert

incoming calls to voicemail and suppress ringing
from calls and texts.

Updating Phone Firmware/Soft ware

When updating ﬁrmware/soft ware on the phone or
adding many contacts to the Phonebook, it may be
necessary to do a “clean” pairing with SYNC

•

Delete SYNC

2 from the phone and the vehicle.

•

Re-pair the phone to SYNC

PHONE

Voice-control your phone for hands-free calling with your phone securely put away. With SYNC

2, you won’t even

need to dial the phone number. Just say the name of the person you want from your Contacts.

Quick

Guide

| SYNC

Set a destination

You can use the touch screen to set a destination

in many ways, like a street address, a city centre,

a place on the map or a POI (Point Of Interest).

The easiest way is by voice command.

Press the

Voice

button on the steering wheel, then

say “

Find an Address.

”

The system will ask you to say the full address and

will display an example on screen. You can then say
the address naturally, such as: “

one two three main

street, anytown

” (say each number individually).

The system searches for the city ﬁrst, and then

locates the street within the city.

If you’d like to change something, pop-up screens

for street address, intersection or point of
interest can help guide your input with available

Voice

commands.

Cancel a destination

Map

mode, touch

Dest

on the top menu bar

and choose

Cancel Route

or simply press the

Voice

button and say “

Cancel Route.

”

Note: if metallic solar ﬁ lm is ﬁ tted on the front windshield,
GPS signal and navigation accuracy may be aff ected.

Choose a route

When ﬁ rst using SYNC

2 navigation, your route

preference will be set to “Fastest Route.”

Use navigation settings and route preferences to set

a new preferred route as your route choice, or to
disable the “Always Use Preferred Route” option.

When setting a route, you have three diff erent
options of how to get there, plus you can view a map
of the route before you begin driving:

•

Fastest Route uses the fastest moving roads.

•

Shortest Route uses the shortest distance.

•

Eco-Route uses the most fuel-effi

cient route.

Note: ETA (Estimated Time of Arrival) will vary
depending upon route preference, rest breaks taken, etc.

Map updates

Please contact your nearest Ford Dealership for
map updates.

Save a Favourite and assign a Voicetag

Decide what you’d like to save as a Favourite

For example, it could be a favourite POI or a

speciﬁc address.

Aft er ﬁ nding the speciﬁ c address on the screen,

three options for this Destination are displayed on
the lower menu bar. Touch

Save to Favourites

Touch

Dest

and select the Favourite you want

to Voicetag.

Touch

Edit

Name

and type in a Voicetag Name

(eg. Work).

Touch

Voice Nametag

to assign the voicetag

name to this Favourite destination.

You can touch buttons with multiple light bars to see additional
features available. For example, changing your map mode from 3D
to north-up or heading-up.

NAVIGATION

(WHERE APPLICABLE)

In places familiar and unfamiliar, you can always get home or go to someplace new. Just say where you want to go
and follow the directions with 3D maps and a detailed list of the route for easy travelling.

Set your radio presets manually

(for AM/FM)

Touch the entertainment corner on the touch screen

Touch

Tune

Enter the desired station frequency and touch

Enter

Touch

Presets

and then touch and hold one

of the memory preset buttons to save it. You will

hear a brief mute and the sound will return when
the station is saved.

Automatic radio presetting

(for AM/FM)

Touch the entertainment corner on the touch screen.

Touch

Options

Touch

Autostore Presets (AST)

to have the

system automatically store the six strongest
stations in your current location.

Note: the Auto Radio Preset function is not available
for DAB stations.

Bring in your own music

– access the CD menu to select advance, reverse,

scan, shuffl

e or repeat; plus access options to adjust

the sound settings.

USB

– access a music source via the media hub USB

port, such as a digital media player or thumb drive.

Note: if your digital music source has a name such as

“Joe’s iPod,” that is what will appear on the screen.

Note:

USB has priority over any other media device.

When charging a device via USB, music playback is
automatically selected. To turn off music while
charging, touch the

Settings

icon at the bottom of

the Home screen, then touch

Settings

Media

Player

Autoplay Off

on the screen.

SD card

— access media (play audio/access pictures

for wallpaper) available on an SD card inserted into
the media hub.

Line in

— access an audio device via the media hub

audio jack, such as an MP3 player with headphone

jack. Note: for vehicles equipped with rear seat DVD

player, the DVD player audio takes priority over the
audio jack when DVD is ON.

Indexing is the way SYNC

2 categorises the music

it ﬁnds on your media player. By indexing the music,

SYNC

2 can play selections by track, artist, album or

genre categories. SYNC

2 automatically indexes your

music every time a media player with new music
on it is connected to SYNC

2 through the USB port.

This may take only a few seconds, but if your player

holds thousands of songs, indexing may take longer
to complete. Maximum index up to 30,000 songs.

Acceptable audio formats: MP3, WMA, WAV, AAC 2Acceptable storage device formats: FAT, FAT32, EXFAT

ENTERTAINMENT

Gain access to any audio source by voice and control how each operates, like changing radio stations, CD tracks
or music on your digital media player and more. SYNC

2 includes a newly tuned audio system with improved

frequency response, individually tuned for each cabin environment.

Quick

Guide

| SYNC

Synchronise driver and passenger temperatures

(if equipped with Dual Zone Climate Control).

Touch the

Climate

corner of the touch screen.

Press and hold the hard

AUTO

button located

below the centre air vents to set both sides of the

cabin to your driver’s temperature. Alternatively

you can touch and hold the soft

AUTO

button on the screen when it is

inactive (not highlighted in blue).

If the front passenger later adjusts the temperature
setting on their side of the cabin, independent of your
selection, the synchronised settings will be overridden.

Adjust the temperature and fan speed

Use your voice, the touch

screen (blue area, lower right)
or climate control buttons
(below air vents).

Adjust climate air ﬂ ow modes or A/C On/Off

Use your voice, the touch

screen or climate control

buttons to adjust air ﬂ ow.

Note: In some screens, when Climate Control buttons
below centre air vents are pressed, some of the climate

selections are temporarily displayed on the instrument
cluster but the touch screen does not change.

CLIMATE

Beyond the simple setting for automatic climate control for set-and-forget convenience, you can customise the
climate you want by just saying it.

Information displays

The following displays can be selected from the

Information

menu, by touching the

Information

corner of the standard touch screen
(green area, upper right) or the

button at

the bottom of the touchscreen with

Navigation

•

Notiﬁ cation

(SYNC

2 system messages).

•

Calendar

•

Apps

(to install or update Apps).

•

Where am I?

(displays current street or closest

street for vehicle equipped with SatNav and displays

longitude and latitude for non SatNav vehicles)

Reset to Factory default settings

If you want to clear all personal settings/data
from the SYNC

2 system, you can conduct a

full reset of the system.

Note: that this reset will delete all Favourites and
personalised settings/data.

Resetting the SYNC

2 system

Remove any USB, SD card or Line-In media device.

Ensure ignition is in the On position.

Touch the

Settings

icon at the bottom of the screen.

Select

Settings

from the left menu.

Select

System

Master Reset

Yes

(conﬁ rm Reset) >

Yes

(accept Warning message).

Note: It may take a few minutes to reset the
SYNC

2 system.

Setting the clock

The clock is large and prominent at the top centre of

the touch screen. Changing the time is simple:

Manually

Touch

Settings

Clock

Touch

–

to adjust.

Touch

Time

Date

for clock display.

Touch

12-hour

24-hour

for clock format.

Automatically

(if equipped with Navigation)

Touch

Settings

Clock

Touch

Reset

to set clock to GPS time.

INFORMATION

SETTINGS

Quick

Guide

| SYNC

Setting wallpaper

You can add a personal photo to save as the wallpaper

on your Home screen. Here’s how:

In order to set your wallpaper, you must ﬁrst load photos
into the system before you can select the one you want,
or you can use the Default Photo (Ford logo):

Touch

Settings

Display

Wallpaper

Touch

Add

and select your storage device.

Select the ﬁle you want when it shows up on the
screen (up to 32 photos can be saved).

To set the wallpaper, touch

Settings

Display

Edit Wallpaper

, and then select either the

Default Photo

or one of your photos from the

saved photos list.

Once you’ve selected the photo you want

displayed, touch

Save

Make sure you have a

properly formatted photo on a USB or SD Card
inserted into the media hub:

- File formats: .jpg, .gif, .png, .bmp
- Maximum ﬁle size: 1.5MB
- Maximum number of photos: 32

- Recommended dimensions: 800 x 384 pixels

Setting display brightness

Touch

Settings

Display

Auto Dim Off

Adjust brightness.

Note: that minimum brightness will turn off

screen illumination.

Setting the rear view camera

Use the camera display as a supplemental aid when
backing up, parallel parking or even hitching a trailer.

You cannot cancel it when it’s on, but can conﬁ gure the

delay feature, which keeps the rear view camera displayed
until you reach 10km/hr while driving forward.

Touch

Settings

Vehicle

Rear View Camera

Select

Rear Camera Delay On/Off

Basic
Commands

What can I say?

Voice Instructions.

- List of commands.
- Main menu.
- Previous.
- Next.
- Go back.
- Exit.
- Help.
- Cancel (cancels Voice command).

Phone

Phone list of commands:

- Dial.
- Call <name> at home/at work

(say name exactly as in Phonebook).

- Call voicemail.
- Do not disturb <On/Off >.
- Read/Listen to text message.

Climate

Climate control list of commands:

- Climate <On/Off >.
- Climate temperature <18-30> (deg.C).
- Climate, A/C <On/Off >.
- Climate, <Increase/Decrease> Fan speed.
- Climate, Recirculation <On/Off >.
- Climate <Front/Rear> Demister <On/Off >.

Navigation

Navigation list of commands:

- Find an address <number, street, city>

(say each number individually).

-  Find a Car Park.
- Destination Home.
-    Destination  <Voice  Tag>.
-  Navigation voice <On/Off >
-  Navigation volume <increase/decrease>.
- Show <map/north-up/heading-up/3-D>.
- Next page.
- Repeat instruction.

Tips for using voice:

When the

Voice

button

on the

steering wheel is pressed, a SYNC

tone sounds. A second tone will
sound when the system is ready for
a voice command, and a

Listening

Ear

will be displayed in the

screen's lower menu bar.

Say commands in a smooth,
conﬁdent voice at a normal pace.
Direct your voice at the SYNC

microphone located in the overhead
console. Avoid “

ahhs

” or “

umms

”

when saying a command.

Say all the words of a command
in the correct order (e.g., “

Call John

Doe,

” “

Find an address

”).

Say “

What can I say?

” for a written

list of voice commands on the
screen or say “

Help

” if you want

audible help for the current mode
(e.g., Phone, Radio, Navigation, USB).

Ensure the vehicle interior is
quiet (windows closed, passengers
aren’t talking) for optimum SYNC

voice recognition.

Once SYNC

2 has completed your

voice command action, the

Voice

feature is turned off . For another
voice command, the

Voice

button

must be touched again.

Phone-dependent feature .

VOICE COMMANDS

Virtually anything you can do by touch, you can also do by voice to keep your hands on the wheel and eyes on the road.
The system recognises thousands of commands. Here are some of the most popular :

Quick

Guide

| SYNC

Entertainment

Audio list of commands:

- Audio <On/Off >.

Radio

- FM <87.7-107.9>.
- FM preset <#>.

- Play track <1-512>.
- Shuffl

e <On/Off >.

USB

-  Play song <name>.
-  Play album <name>.
-  Play similar music

Voice
Command
Settings

Touch

Settings

Interaction Mode

and choose

Novice

Advanced.

Interaction Mode

- Novice mode.

provides detailed interaction and guidance.
Advanced mode has less audible interaction and
more tone prompts.

Touch

Settings

Conﬁ rmation Prompts

and

choose

Off

Conﬁ rmation Prompts

– The system uses

these short questions to conﬁ rm your voice
command. If turned off , the system simply makes
a best guess as to what you requested.
If set On, the system may still occasionally ask you
to conﬁ rm a voice command.

Operating certain parts of this system while driving can distract
your attention away from the road, and possibly cause an accident or
other serious consequences. Do not change system settings or enter
data non-verbally (using your hands) while driving. Stop the vehicle
in a safe and legal manner before attempting these operations.
This is important since while setting up or changing some functions
you might be required to distract your attention away from the road
and remove your hands from the wheel.

You can also get detailed lists of commands for radio, USB,

Bluetooth®

audio and SD card.

Log on to www.ford.co.nz/owner

Select

SYNC

2 Support

and choose

SYNC

When you have a question or need answers, you can
get step-by-step instructions for using and
personalising your SYNC

2 system, pairing your smart

phone, updating your Sat Nav maps or system soft ware.

Owner login

Log on to www.ford.co.nz/owner for comprehensive

ownership tools and explore the interactive and
personalised support available, such as: customer

how-to videos and trouble-shooting, phone and

media compatibility lists, vehicle care and servicing,
Roadside Assistance, dealer locations and more.

SYNC

2 SUPPORT

Learn more about how SYNC

2 works, discover how to personalise your experience, get support when you need it

and much more.

QUICK SUPPORT

To speak with a product advisor during

business hours, contact:

0800 367 369 (0800 FORDNZ),

select option 2

Or write to us:

Ford Customer Relationship Centre,

Private Bag 76912,

Manukau City, 2241.

Printed Febuary 2015. FOR4133.